ERP Application Manager

We're looking for an ERP Application Manager to join us and manage the Group's ERP platform, ensuring it supports critical business processes across Operations, Finance, Commercial, and Supply Chain. The role balances platform reliability, integration governance, security and compliance, data quality, and user adoption. You'll coordinate with internal specialists and external vendors to deliver a stable, secure, and well-governed ERP environment that evolves with business needs.

RESPONSIBILITIES.

• Platform ownership:
  Manage ERP availability, performance, and environments (DEV/TEST/PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning.
• Service operations:
  Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues.
• Change & release management:
  Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches/upgrades. Maintain regression testing evidence, release calendars, and documentation.
• Security & compliance
  : Design and maintain roles and segregation of duties. Conduct regular access reviews, support audits, and ensure policy compliance.
• Process & data stewardship:
  Define and maintain master data standards, ownership, and controls. Align business processes to standard ERP capabilities and drive continuous improvement in data quality.
• Integrations & reporting:
  Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik).
• Vendor & partner management:
  Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals.
• Training & adoption:
  Develop and distribute user communications, guides, and training. Build a network of super-users and champions to promote adoption and feedback.
• Governance & roadmap:
  Maintain a 12-month ERP roadmap and facilitate quarterly reviews with key functions. Ensure platform evolution aligns with strategic and operational objectives.
• Continuous improvement:
  Identify and deliver incremental enhancements that reduce manual effort, improve accuracy, and increase efficiency.

MEASURES OF SUCCESS.

• ERP availability, performance, and support SLAs achieved.
• Audit and compliance outcomes.
• User adoption and training engagement metrics.
• Data accuracy and process standardisation improvements
  • Vendor performance and roadmap alignment.

QUALIFICATIONS
.

• Degree or equivalent experience in Information Systems, Computer Science, or related field.
• ITIL, PRINCE2, or Agile certification (desirable).
• ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous.

EXPERIENCE & SKILLS.

• Proven experience managing or supporting ERP systems in a multi-site or enterprise environment.
• Strong understanding of ERP change management, governance, and integration principles.
• Experience defining and managing roles, permissions, and segregation of duties.
• Solid grasp of master data governance and data quality frameworks.
• Demonstrable experience working with Finance, Commercial, and Operations teams.
• Competence with reporting and analytics tools (e.g., Qlik, Power BI).
• Strong analytical, communication, and stakeholder management skills.
• Proven ability to coordinate cross-functional teams and drive adoption.
• Vendor and contract management experience.
• Manufacturing or supply chain ERP experience (desirable)
• Knowledge of Unity / Mertex or Now ERP systems (desirable)

BEHAVIOURS
.

• Pragmatic and solution-focused under pressure.
• Collaborative and influential within and across teams and departments.
• Committed to continuous improvement and high standards of delivery.
• Balanced approach to governance and innovation.