Pharmacy Dispenser/ Customer Service

2 weeks ago

Glasgow G AJ, United Kingdom Curely pharmacy Full time £48,000 - £52,000 per year

Online Pharmacy Dispenser Job Overview

The Online Pharmacy Dispenser plays a critical role in ensuring the accurate and timely delivery of medications to patients in an online pharmacy setting. This position requires exceptional attention to detail, strong organizational skills, and a commitment to providing excellent customer service. The Online Pharmacy Dispenser will collaborate closely with pharmacists and other healthcare professionals to support the medication management process and ensure the safe and efficient delivery of medications to patients.

Key Responsibilities:

  • Accurate Dispensing: Accurately dispense prescribed medications for online orders, ensuring compliance with legal and regulatory requirements, including packaging and labelling for delivery.
  • Patient Support: Provide online support and information to patients regarding their medications, including usage, potential side effects, and storage instructions through various communication channels (e.g., chat, email, or phone).
  • Medication Preparation: Assist with the preparation of medications, including any necessary compounding or custom packaging for online orders.
  • Record Maintenance: Ensure patient records are accurate, up-to-date, and securely maintained, with strict adherence to confidentiality and data protection policies.
  • Inventory Management: Work with pharmacists to monitor medication stock levels, manage inventory, and handle online ordering and restocking processes.
  • Expiry and Storage Checks: Regularly monitor medication stock for expiry dates and ensure all medications are stored in optimal conditions.
  • Customer Service: Support the online pharmacy team in providing exceptional customer service by responding to patient inquiries, addressing concerns, and ensuring the safe delivery of medications.

Key Skills:

  • Strong Background in Patient Care: A deep understanding of medication administration, with a focus on online pharmaceutical services.
  • Previous Experience: Previous experience as a pharmacy technician or certification in pharmacy dispensing is highly desirable.
  • Effective Communication: Excellent verbal and written communication skills to interact with patients and healthcare professionals through online platforms.
  • Attention to Detail: High level of attention to detail to ensure accuracy in dispensing, labeling, and packaging medications.
  • Efficiency in a Remote Environment: Ability to work effectively in a fast-paced, online-based pharmacy setting while maintaining professionalism.
  • Organizational Skills: Strong organizational skills to handle multiple online orders, manage inventory, and ensure timely deliveries.

Job Types: Full-time, Part-time

Pay: £12.23-£12.75 per hour

Expected hours: 16 – 35 per week

Benefits:

  • Company pension
  • Employee discount
  • Flexitime
  • Free parking
  • On-site parking

Work Location: In person

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