Professional Print Service Engineer

Job Description
Join Canon UK as a Professional Print Field Service Engineer

Are you passionate about delivering exceptional service and working with cutting-edge professional print technology? Canon UK is looking for a Professional Print Field Service Engineer to join our dynamic team

Location:
Ideally based in the Guildford/ Surrey area to meet agreed service levels.
Responsibilities
What You'll Be Doing:

• Installing, servicing, and repairing a range of Canon Professional Printers
• Following standard call procedures and maintaining high-quality standards
• Achieving a high first-time fix rate and minimizing return visits
• Delivering an outstanding customer experience that drives satisfaction and loyalty

You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Production Print devices, working to strict service level agreements.

• Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
• Using your excellent communication skills to communicate effectively to Canon's customers and across internal Canon departments as requird.
• Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provideyou with the support and guidance so you can excel in your role.
• Ensue all post-sale field service requirements are met.
• When required provide technical escalation support for colleagues.
• Ensure all activities are recorded correctly in line with company guidelines.
• Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
• To provide customer product instruction and training.
• Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
• Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
• Make frequent contributions to the on-going development of the team and overall service performance.
• Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the OSIS (On site, In Sight) functionality provided via Laptop.
• For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.
• Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role.

Qualifications
What We're Looking For:

• A proactive, detail-oriented professional who thrives in a fast-paced environment
• Strong time management and teamwork skills
• A passion for technology and a commitment to service excellence
• Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
• Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team's objectives, however equally you are able to work alone without daily guidance.
• Remains calm under pressure and able to prioritise tasks and activities effectively.
• NVQ or equivalent in an electrical and/or mechanical discipline.
• You'll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts costeffectively. Drive and determination to succeed.
• You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.
• Understanding of health and safety guidelines.
• Full UK driving licence

This is a fantastic opportunity to grow your career with a global leader in imaging and printing solutions.

Further Information
Salary up to £ 31,513 plus company car

Location – Area Based (Guildford/ Surrey)

Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.

• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Cycle to Work scheme, Season ticket loans and charity volunteer days.