Night Guest Relations Associate

1 week ago

London, Greater London, United Kingdom The Chancery Rosewood Full time £15,000 - £20,000 per year

Now open on Grosvenor Square, The Chancery Rosewood is redefining modern luxury in Mayfair. Set within the former U.S. Embassy and reimagined by British architect Sir David Chipperfield with interiors by Joseph Dirand, the hotel features 144 stunning suites and a collection of dining, wellness, and social spaces where creativity and connection come alive.

As
Night Guest 
Relations Associate, you'll be the calm, confident presence that ensures every guest feels at home — even when the city sleeps. You'll handle late check-ins, early departures, and overnight enquiries with warmth and precision, keeping operations running seamlessly throughout the night. Your professionalism and attention to detail will help ensure each guest's experience reflects the elegance and care that define
The Chancery Rosewood
.

Key Responsibilities:

  • Welcome and check in late-arriving guests with efficiency, discretion, and warmth.
  • Handle guest requests, reservations, and inquiries with confidence and professionalism.
  • Complete overnight reports and end-of-day reconciliations.
  • Maintain security and safety standards, liaising with Night Management and Security teams as needed.
  • Support early morning departures and ensure a smooth handover to the daytime Front Office team.
  • Represent the Rosewood brand through exceptional communication, service, and presentation at all times.

About You:

  • Previous front desk or guest service experience within a luxury hotel environment.
  • Excellent communication skills and a calm, professional manner.
  • Strong organisational and problem-solving abilities.
  • Proficient in hotel systems (Opera experience is advantageous).
  • Comfortable working night shifts, weekends, and public holidays.
  • A genuine passion for hospitality and creating memorable guest experiences.

Our Benefits:

At
The Chancery Rosewood
, our associates are the heart of our story. In return for your dedication, we offer:

  • Competitive salary and service charge.
  • 12 complimentary nights per year at Rosewood hotels worldwide.
  • 50% discount at our restaurants, bars, and spa.
  • Enhanced holiday allowance with length of service.
  • Competitive pension scheme and life assurance.
  • Season ticket loan and meals on duty.
  • Career growth and global development opportunities within Rosewood Hotel Group.
  • Recognition programmes celebrating excellence and longevity.
  • A culture that celebrates individuality, creativity, and belonging.

Diversity & Inclusion:

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood:

Rosewood Hotel Group is built on Relationship Hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

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