Operations Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Role Title: Operations ManagerLocation: Rolls Royce BristolRole Purpose:   You will lead and manage a team of project managers, supervisors, operatives and sub-contractors in delivering a number of concurrent projects for the Rolls Royce account and will provide a quality and timely service, in a professional manner. You will also be responsible for ensuring that all projects are commercially managed in a professional and proactive manner to protect and enhance the profitability of our projects. As the operational lead for your business area you will be comfortable managing a number of team members, client stakeholders and supply chain. This is a key role providing support to the project delivery teams and ensuring that company processes and ethos is delivered consistently.What you will be doingLine manage a team of project managers, supervisors, operatives & sub-contractors delivering project works to our clients.Hold regular reviews (PRMs) on each project to ensure programme, cost, quality and safety are controlled in line with the business expectations.Ensure a high level of service is delivered and develop relationships with key stakeholder clients to encourage repeat business and long term strategic frameworks.Assist and develop new opportunities with existing and new clients in line with the business strategy to focus on predominantly end user clients.Ensure compliance with all Integral group policies and procedures.Deliver financial targets to meet established objectives, this will include the reporting of financial status with the support of the Commercial team.Lead the relevant site based project team to ensure compliance with company policies and procedures including Health & Safety, Quality Assurance and Engineering standards.Ensure works are carried out to high standard complying with relevant British Standards and codes of practice.Provide support for the Business Estimating Function as required.Manage the provision of technical support to the contract.Obtain and support the training for staff and operatives.Carry out staff appraisals for direct reports setting out training and development programs as required.Maintain a close working relationship with Commercial, Engineering, Estimating / Work Winning and Support teams.Assist in final contract negotiations prior to contract award (including such matters as commercial and engineering matters)Provide engineering support as necessary to the business should workload demand in other areas or other new works.Take responsibility for the overall performance of your team.Develop customer relationships and provide excellent customer service.All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.Identify and share innovations from across the business, including the latest installation techniques and lessons learntWhat we will need from youProven and demonstrable experience in the role of an Operations ManagerExperience of working in occupied buildings/campuses Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites Experience in the preparation of quotations and estimates Ability to develop a good understanding of the customers' business requirements City & Guilds /NVQ/Degree (or equivalent) construction related qualification SSSTS/SMSTS, JIB/BESA, CSCS Card, First Aid Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software Understanding of programming techniques and ability to write short term programmes. Experience of the use of Asta / Microsoft Projects / Primavera programming software Commercial Aptitude, negotiation skills and proven accounts and financial management track record.Excellent interpersonal skills, with clear and confident written and verbal communication skillsHigh level organisational ability along with time management skills in order to drive and meet deadlines Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility Adept at working in a team and providing leadership/support/development to fellow team membersProject Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally.Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the  Project Services business has become JLL UK & I leaders of design & build services providerLocation: On-site –Bristol, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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