Medical Personal Assistant

About The Evewell

The Evewell is a group of (currently two) independent prestigious private clinics at Harley Street and West London specialising in gynaecology and fertility treatments. Each Evewell clinic is a fully integrated centre of medical excellence dedicated to caring for and protecting all aspects of a woman's gynaecological and reproductive health.

The Evewell is committed to providing patients a high level of individualised patient care. We aim to have satisfied patients and a happy team who are fulfilled by their jobs and can truly care for their patients.

We value diversity, and you will find an inclusive environment where everyone is driven by the same values and purpose.

Role overview

Medical Personal Assistant

We are seeking a Medical Personal Assistant, to provide first class pro-active PA/Secretarial support to Consultants.

The Medical Personal Assistant will work with various teams to co-ordinate the Consultants' schedules, busy workload and clinic commitments.

The successful candidate will be confident, with clear communication and a real focus on providing outstanding support to the Consultants.

We are looking for candidates who demonstrate strong interpersonal skills, who can work well with the various teams at all levels across the clinic. They will be versatile and flexible, possess excellent attention-to-detail and be able to work accurately and efficiently in a pressured environment.

They will be able to adhere to processes and protocol and prioritise workload in order to meet the Consultants' objectives and work well in a tight knit team.

Duties and responsibilities

Principal duties: to provide efficient secretarial support to the Consultant on a daily basis.

Detailed duties:

• Working with the assigned Consultant to maintain oversight of the Consultant's caseload of patients, including ensuring administrative tasks are completed in line with Evewell standards of service.
• Acting as a first point of contact with patients to book appointments, answer queries and take messages for Consultants.
• Handling telephone and email enquiries in a professional manner, ensuring accurate and timely information is provided.
• Preparing patient results and queries for the Consultant's review, including chasing results with third parties.
• Ensuring all relevant documentation is available for the Consultant ahead of their clinic lists, including uploading/scanning documents onto patients' files and updating patient information.
• Checking, formatting and sending reports dictated by the consultant.
• Providing accurate information to patients including details on investigations at The Evewell and with third party centres and hospitals.
• Liaising with relevant internal teams to coordinate patient treatment.
• Responsibility for and coordination of the Consultant's diary to ensure the smooth running of their workload, in consultation with other teams and staff members.
• Escalating concerns regarding the Consultant's caseload, diary or patients to Lead PA.
• Provision of cross cover for other areas (annual leave and ad hoc absences).
• Regularly assessing working practices to identify possible improvements and improve efficiency.

The ideal candidate will

• Have a minimum of two years' experience as a Medical Secretary and working in a team-oriented office environment
• Have excellent verbal and written communication skills
• Have a strong understanding and respect for confidentiality
• Always maintain a professional conduct, remaining calm and in control
• Be highly proficient in Microsoft Office (PowerPoint, Excel and Word) and other systems
• Be self-motivated and a self-starter with the ability to prioritise and schedule work independently
• Be highly organised, detail-oriented and analytical with solution based thinking

Benefits

• Discretionary bonus
• Cycle to work scheme
• Annual season ticket loan
• 6.6 weeks' holiday inclusive of bank holidays
• Enhanced maternity pay

Location

• The successful candidate will be required to work from both our clinic locations, The Evewell Harley Street (W1G 8QU) and The Evewell West London (W6 7DJ).
• This is a clinical role which must be undertaken on-site. There will be limited opportunity for remote/home working.

Job type

• Permanent

Hours

• 45 hours per week (Monday to Friday)

Salary

• £33,000-£38,000 per annum
• Salary dependent on experience

Experience / qualifications

• Previous Medical Secretary experience within a private fertility environment is preferred
• Experience in Fertility or Gynaecology is preferred
• MediTEX and MidexPro knowledge preferable, not essential

Other

• This post is subject to an Enhanced DBS check.

Diversity and Inclusion

At The Evewell, we are committed to ensuring that every applicant is assessed solely on personal merit and qualifications.

We believe that diversity in the workplace fosters stronger, more positive teams, and we deeply value the unique backgrounds and experiences of our colleagues.

We champion a culture of inclusivity, where everyone is encouraged to bring their authentic self to work. You will be treated fairly and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you need any adjustments or support during the recruitment process, please don't hesitate to contact us at We'll be happy to arrange a time to discuss how we can best support you.

Job Type: Full-time

Pay: £33,000.00-£38,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Free flu jabs
• Sick pay
• Store discount
• Transport links

Application question(s):

• Will you be able to commute to both our clinics for this job?

Work Location: In person