Fine Watches Brand Manager

Our Fine Watches division is now looking for a Brand Manager to lead sales, service and operational excellence for one of our luxury watches brands. This is a rare opportunity to take ownership of a prestigious brand in the world's most iconic department store, shaping its client experience and driving commercial success.

About the Role

As Brand Manager, you will be responsible for achieving your brand's sales and service objectives by inspiring, motivating, and developing your team. You'll lead by example, setting clear expectations and ensuring the highest luxury retail standards are met at all times.

Your role will combine leadership, clientelling, and commercial focus – from coaching your team to deliver outstanding service, to analysing sales performance and working closely with Buyers and the brand itself on product assortment and opportunities. You'll also take responsibility for operational excellence, including stock control, inventory, compliance, and supporting with brand events and activations.

Key responsibilities include:

• Driving sales and service performance for your brand, ensuring all targets and KPIs are achieved
• Leading and motivating your team to deliver world-class customer experiences
• Proactively building client relationships and encouraging your team to engage in clientelling to drive repeat business
• Monitoring sales trends and writing regular trade reports, including insights on footfall, pipeline leads, and clientelling activity
• Working closely with Buyers, Retail Managers, and brand representatives to influence assortment and share feedback on product performance
• Managing stock integrity, including regular PI counts, condition checks, and repairs
• Maintaining operational standards across merchandising, compliance, and inventory control
• Supporting and participating in brand events, ensuring suitable clients are invited and hosted to the highest standard

This role is based at our Knightsbridge store and requires flexibility to work five days out of seven, including weekends.

About You

You'll be an ambitious and results-driven retail professional with proven experience in luxury sales and team leadership. Passionate about jewellery and high-end retail, you'll combine strong commercial acumen with a deep understanding of exceptional customer service.

You will:

• Have experience in a luxury retail environment, ideally within jewellery, watches, or premium fashion
• Be confident leading by example, coaching and motivating your team to achieve ambitious sales targets
• Demonstrate excellent communication and relationship-building skills, with both clients and internal stakeholders
• Be commercially minded, confident analysing performance data and making informed decisions to drive results
• Be highly organised and detail-focused, with experience managing stock, compliance and operational procedures
• Have a strong clientelling mindset and a genuine passion for building lasting customer relationships
• Be flexible, resilient, and motivated to deliver excellence in a fast-paced and dynamic environment

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

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