Stockroom Supervisor

Job Title: Stockroom Supervisor

Reporting to: Store Manager

Location: London, Kings Road

Contract Type: Full time, 37.5 hrs per week

About Us:

ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the role

The Stockroom Supervisor. You are a leader of the stockroom tasks. You are responsible for the effective completion of deliveries, recalls, stock counts and stock takes and feedback any discrepancies and IT challenges to the correct department. You ensure the stockroom is maximised, safe and easy to navigate for the team. You are expected to work independently and as a support to the shop floor team. You are confident responding to customer emails and answering telephone calls and acting as a brand representative at all times.

About you:

• Previous experience in a similar role is an advantage but not essential.
• Attention to detail, organised and able to work at pace.
• Passion for retail, compliance, and organisation.

Your Responsibilities:

• Leader of off floor operational tasks
• Manage time and task list to ensure deliveries & stock recalls are actioned to deadlines.
• Expert in stock and till processes and ability to train others on them.
• Prioritising merch actions
• Ensure deliveries are unpacked, checked, labelled and placed correctly in the areas.
• Ensure existing products are accurately labelled and placed correctly in the areas.
• Exemplary behaviour in time keeping, back of house admin and customer care
• High level of telephone etiquette, able to train others to the same standard.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store, online or during telephone orders.
• Influence others with your knowledge
• Able to support on the shop floor if required.
• Manage stockroom Health & Safety compliance.
• Being responsible for own H&S and ensuring H&S processes are followed in store
• Stock is safely stored and broken ladders, stools etc are disposed of.
• Manage the stock inventory and stock movement process.
• Work alongside the Compliance and Training Coordinator.
• Embrace change and support the roll out of new systems.
• Prepare and steam the daily replenishment.
• Have a good understanding of the product range and style names.
• Attend all stock takes.
• Strong communication skills
• Brand representative at all times
• Key contributor to store KPIs

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)

• A day off to celebrate your birthday.

• Pension Scheme

• Group Life Insurance

• Employee Assistance Programme (EAP)

• Length of Service Award

• Refer a Friend Scheme

• Staff uniform for retail employees

• Generous Staff and Friends and Family Discount

• Annual Volunteer Day

• Cycle to Work Scheme

• Tech Scheme

• Eye Care Vouchers

• Real Living Wage Employer

• Employee led committees

• Social events and biannual parties

• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for

opportunities within our company.

Please email should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.