Digital Learning and Innovation Partner

Role:
Digital Learning and Innovation Partner

Location:
Birmingham/ or Luton

Salary:
Competitive Salary & Benefits Package

Contract:
Permanent

Hours:
Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort,
are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the
most trusted and professional residential property management company.

By joining us as a
Digital Learning and Innovation Partner,
you will play a pivotal role in achieving our vision:

• Impactful Work:
  You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth:
  With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment:
  We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity:
  Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative:
  We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent:
  We deliver dependable results, building trust with customers and colleagues.
• Simple:
  We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear:
  We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a
Digital Learning Design & Innovation Partner,
you will play a critical role in shaping and delivering the digital learning strategy to enhance capability, performance, and engagement across the business. This role combines expertise in digital learning with a focus on automation, AI, and immersive technologies (such as VR) to create scalable, engaging, and impactful learning experiences.

The role reports to the Head of Learning & Development and works collaboratively with the L&D team, the wider HR team, and stakeholders across the business to identify opportunities for technology-enabled learning and process improvements.

Digital Learning and Innovation Partner

• Design and develop engaging digital learning assets using authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate).
• Explore and implement digital solutions leveraging AI, VR, and AR to create impactful learning content that drives employee capability at all levels.
• Convert face-to-face content into effective online or blended solutions where required.
• Ensure all digital content meets accessibility and usability standards.
• Identify opportunities to automate learning processes to improve efficiency and scalability.

Learning Platform

• Operational management of the Learning Management System (LMS).
• Liaise with internal teams and suppliers to manage upgrades, integrations, and automation of administrative workflows.
• Monitor usage, troubleshoot issues, and continuously improve learner experience.

Project Management

• Lead or support digital learning projects from scoping through to launch, working with subject matter experts and stakeholders.
• Manage timelines, resources, and reporting for assigned projects.
• Pilot and scale emerging technologies and AI-enabled solutions to enhance learning delivery.

Insights & Evaluation

• Use reporting tools to demonstrate completion, attendance, and engagement with learning.
• Monitor engagement and effectiveness through learning analytics and reporting tools.
• Provide actionable insights to improve learning impact, efficiency, and learner experience.

Stakeholder Management

• Collaborate with the L&D team, wider HR team, and key stakeholders to ensure learning solutions are aligned to business needs and challenges.
• Act as a champion for digital innovation, translating emerging technology opportunities into practical solutions.

Skills & Experience:

• Proven experience in designing and delivering digital learning solutions, including eLearning, blended, and immersive experiences (VR/AR).
• Advanced knowledge of authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate, Canva, Vyond).
• Proficiency in managing LMS platforms, including operational management, integrations, and automation of workflows.
• Strong project management skills with the ability to manage multiple stakeholders and projects simultaneously.
• Familiarity with SCORM/xAPI standards, digital accessibility requirements, and emerging learning technologies.
• High level of proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and reporting/analytics tools.

Desirable:

• Experience in automation tools and AI applications to enhance learning and operational processes.
• Experience in data visualisation (e.g., Power BI) and leveraging learning analytics to drive insights.
• Knowledge of adult learning theory and instructional design principles.
• Coding or scripting knowledge for automation (e.g., Python, Power Automate).
• Experience implementing change management or digital adoption initiatives.

Personal Attributes

• Creative and innovative thinker with a learner-centric and technology-forward mindset.
• Strong collaborator who can influence across teams and functions.
• Detail-oriented, organised, and adaptable to change.
• Passionate about continuous learning, digital innovation, and emerging technologies.
• Analytical yet creative, able to translate insights and technology into impactful learning experiences.

What's in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you're ready to take the next step in your career and make a difference we'd love to hear from you

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.