Service Adviser

Job overview

TECS Group is a specialist provider of Water Treatment, Water Hygiene and Legionella Control services. We have offices in Central London and the West Midlands and work for some of the UK's leading public and private sector organisations. We combine our extensive technical expertise with our practical technology solutions to help our customers comply with their complex building compliance requirements.

We are currently seeking a dynamic and enthusiastic Service Adviser to provide contract administration support to the operations team to meet the needs of our customers as well as the businesses wider strategic objectives. The role is varied and represents an opportunity to work closely with the Senior Service Adviser and Field Service Manager with excellent career progression prospects for the right candidate.

Main duties and responsibilities

This role will include a variety of tasks including the following:

• Answering call from customers and logging the call details onto our proprietary software platform (360 Compliance).
• Support the Field Service Manager and Senior Service Adviser with producing monthly customer reports.
• Ensure the day to day jobs assigned to each Service Technician are completed on time and accurate work reports are sent to our customers.
• Manage consumables used by Service Technicians.
• Issue Purchase Orders to suppliers and support the Senior Service Adviser with monthly invoicing.
• Liaise with Service Technicians on a daily basis to gain information on the jobs they have completed and ensure this information is relayed to our customers.
• Keep our customers updated with Service Technician details / attendance times for reactive calls.
• Upload completed job reports and supporting invoices to our customers portals.
• Co-ordinate the submission of completed Legionella Risk Assessments to our customers.
• Monitor ongoing project works in relation to costs.
• Liaising with customers, contractors and suppliers, as necessary to plan in work schedules, request or provide feedback and chase up works.
• Timely updating of all documentation to support the job costing and invoicing process.

Work at all times to our company values

Community

We foster strong relationships and trust in the communities we serve through collaboration, respect, and integrity.

Professionalism

We achieve business success through exceptional service, delivered with the highest level of skill, courtesy and ethics.

Transparency

We operate openly and honestly with our teams, customers and the wider public to build lasting relationships.

Accountability

We take ownership of our actions, do the right thing by others, and contribute to a shared culture of responsibility.

Qualifications and professional experience

Essential:

• Previous experience within a helpdesk/ customer service environment.
• Confident dealing with customers, Service Technicians and internal staff to ensure the smooth running of our long-term contracts.
• Excellent attention to detail.
• Ability to work on own initiative as well as part of a team.
• Strong all round communication skills.
• Able to priorities work, remain calm and maintain standards when under pressure.
• Competent user of Microsoft Outlook, Word, Excel and other cloud based software platforms.

Key Competencies:

• Customer focused approach with a desire to provide excellent customer service.
• Excellent written and verbal communication skills.
• Effective relationship developer, who can contribute to a team based culture.
• Ability to champion, support and deliver business initiatives.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Ability to demonstrate initiative and offer new ideas.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.

Hours of work & location:

This is a full-time role, 40 hours per week, Monday to Friday and you will be based from our office in Burntwood.

Remuneration, annual leave and benefits:

Salary up to £27,000 per annum dependent on experience. Group pension. 24 days holiday per year (plus bank holidays). Excellent career progression prospects.

TECS Group is an equal opportunities employer

Job Types: Full-time, Permanent

Pay: Up to £27,000.00 per year depending on experience

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Burntwood: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)
• Previous experience working in an office (required)
• Water industry experience (preferred)
• Competent in Microsoft Office suite (preferred)

Job Types: Full-time, Permanent

Pay: Up to £27,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Paid volunteer time

Application question(s):

• Are you competent in Microsoft Office suite?

Experience:

• working in an office: 1 year (preferred)
• water industry: 1 year (preferred)

Work Location: In person