Neighbourhood Manager

Job title: Neighbourhood Manager
Location: Hybrid / Staines & Winchester
Salary: £34,800 - £36,631
Working hours: 35hpw across Mon-Fri
Contract: Permanent
DBS Level: This role requires a Standard DBS check. 
Driving license & own car essential

About A2Dominion
We are a UK housing association committed to a new vision – providing homes
people love to live in. With over 38,000 homes in management across London
and southern England, we provide a wide range of homes for social, affordable,
and private rent, specialist services, as well as homes for sale and shared ownership. 

Role overview
Are you ready to make a real impact in the heart of vibrant communities? As a
Neighbourhood Manager at A2Dominion, no two days will ever be the same. You'll
be the face of the company, directly shaping the lives of residents by
providing the support, care and attention that make their communities thrive

You'll play a crucial role in delivering exceptional
neighbourhood management across a diverse portfolio of residential and mixed
tenured buildings. Your work will directly enhance the safety, wellbeing and
satisfaction of our residents, while ensuring compliance with all regulations.
From conducting estate inspections and managing building safety, to handling
tendency issues like Noise Complaints and safeguarding, you'll be at the
forefront of creating vibrant, thriving communities. If you're passionate about
making a difference, building strong relationships, and driving high-quality
service, this is your opportunity to help shape the future of our communities

Key responsibilities:
* Conduct estate, scheme, and property inspections to maintain high standards
of safety and cleanliness.
* Support residents with tenancy management issues such as noise complaints,
disputes, and safeguarding concerns.
* Work closely with internal departments and external partners to address
building maintenance and safety.
* Engage with residents through regular communication, ensuring their concerns
are heard and acted upon.
* Provide tailored support to vulnerable individuals and families, ensuring
their needs are met.
* Gather feedback from residents to continually improve services and ensure
satisfaction.
* Represent the company in external meetings, attend court proceedings, and
support residents through various issues.

About you:
* Driving license and own car essential
* Excellent communication skills
* You really care about making a difference and want to help people feel safe
and supported in their homes. 
* You've got some experience in housing, or, you're keen to learn about
building safety, fire safety, and tenancy issues.
* You understand how important it is to look out for people especially those
who might be vulnerable, and you want to be someone our residents can trust and
turn to when they need help.
* Experience dealing with tenancy matters, like noise or neighbour concerns,
and you're either familiar with housing policies and regulations or open to
learning as you go. You enjoy solving problems and can explain things clearly,
in a way that makes sense to everyone.
* Confident using tools like Outlook, Word, and Excel, and you pick up new
systems quickly. You also pay attention to detail, especially when it comes to
keeping information accurate and up to date.
* You're comfortable working in a fast-paced environment, where priorities can
change quickly, and you're able to stay organised while juggling multiple tasks
at once. This role is a chance to use your people skills and practical know how
to make a real impact helping our customers feel valued, supported, and proud
of where they live.

Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of
flexible benefits, salary exchange benefits, and rewards and discounts that
work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:
* 25 days' holiday (Plus Bank Holidays)
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual
allowance of up to £300 to use towards health and lifestyle benefits for both
you and your family.

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from
people of all backgrounds. Our recruitment process is inclusive and accessible,
and we guarantee an interview to disabled applicants who meet the minimum
criteria. Reasonable adjustments are available throughout the process - just
contact our Resourcing Team at

We know some people hesitate to apply if they don't meet every requirement. If
that's you, we encourage you to apply if your skills and experience align –
please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a
family-friendly employer. Everyone belongs here. Join us and help make a
lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness –

Closing date for this role is Monday 8th December 2025, we reserve the right to close
this role upon appointment of a successful candidate.

---