Retail Customer Advisor

6 days ago

Wood Green, Greater London, United Kingdom Three UK Full time £20,000 - £40,000 per year

Company Description
Three Retail Customer Advisor
Location
: Wood Green

Salary
: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Working Hours:
30 hours across 5 days per week, including weekends on a rotation basis

Who We Are
We're here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built – today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares – about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters – and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities:

  • Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
  • Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
  • Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
  • Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

  • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
  • Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
  • Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

  • A free staff handset + unlimited sim card
  • 4.5% employer pension contribution
  • Life assurance
  • Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

  • A Tastecard membership
  • Money to spend with Uber
  • Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
  • Opportunity to win 'Three Celebrates' monthly and annual awards

What We Offer
We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid 'personal' days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree

  • Retail Customer Advisor

    1 week ago

    Wood Green, Greater London, United Kingdom Three UK Full time £16,800 - £28,400 per year

    Company DescriptionThree Retail Customer AdvisorLocation: Wood GreenSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours:20 hours across 3-4 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...

  • Retail Advisor

    6 days ago

    Wood Green, Greater London, United Kingdom BT Group Full time £14,400 - £30,000 per year

    Retail GuideWorking Hours  – 30 hours per week, over 5 days, including Saturday and/or Sunday.Location – London, Wood Green£14.40 p/h plus 20% on target commission At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones...

  • Retail Assistant

    2 weeks ago

    Wood Green, Greater London, United Kingdom Primark Full time £15,000 - £25,000 per year

    Location: Primark Stores Ltd, Unit 57, The Mall, High Road, Wood Green, London, N22 6YQPay rate: £ % NS premium)Employment type: Temporary Job type: Part timeContracted hours: 12 per weekShift pattern: Will be discussed at interview.As the shifts require work between the hours of 12-4am, all candidates must be 18+ to be considered.BECAUSE YOU'RE VALUED...

  • CX Team Member

    4 days ago

    Wood Green, Greater London, United Kingdom f9-b9c2-4ede-8603-128dc89843e1 Full time £13,850 - £30,000 per year

    OverviewYou recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve...

  • Loss Prevention Officer

    2 days ago

    Wood Green, Greater London, United Kingdom The TJX Companies, Inc. Full time £25,000 - £40,000 per year

    TK MaxxAt TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you'll find abundant...

  • Merkur Slots Keyholder

    2 days ago

    Wood Green, Greater London, United Kingdom MERKUR Casino UK Full time £13 - £15

    It's fun to work in a company where people truly BELIEVE in what they're doingPlease come and work for usWe're committed to bringing passion and customer focus to the business.Do you want to be part of an exciting market-leading business that can help your career scale to new heights?Then read onPosition: Keyholder - Wood GreenHours Per Week: 40Pay Rate: £...

  • Junior Operations Supervisor

    2 weeks ago

    Bethnal Green, Greater London, United Kingdom Gopuff Full time £25,000 - £35,000 per year

    Overview:Gopuff is looking for aJunior Operations Supervisorto join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high...

  • Pest Control Technician

    2 weeks ago

    St John's Wood, Greater London, United Kingdom Rentokil Initial Group Full time £29,848 - £34,000 per year

    Rentokil Pest Control TechnicianJoin Our Team and Make a DifferenceWe are currently seeking a Pest Control Technician to join our dedicated team covering the St Johns Wood/Baker Street area. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for youWhy Join Rentokil?Competitive Salary...

  • Barista Manager

    2 weeks ago

    Shepherd's Bush Green, Greater London, United Kingdom Drinks Concept Full time £28,000 - £35,000 per year

    PLEASE NOTE THIS IS A FULL TIME MANAGER ROLE BASED IN SHEPHERDS BUSH, WEST LONDON. PLEASE ONLY APPLY IF THIS LOCATION IS SUITABLE AND IF YOU HAVE RELEVANT EXPERIENCE.About usWe are a tea based drinks concept. We are looking for someone with experience of working in the food and beverage sector with an ability to think on your feet and manage...

  • Retail Customer Advisor

    7 days ago

    Wood Green N, United Kingdom VodafoneThree Full time £22,144 - £34,000 per year

    Company DescriptionThree Retail Customer AdvisorLocation: Wood GreenSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: 20 hours across 3-4 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...

  • Retail Customer Advisor

    7 days ago

    Wood Green N, United Kingdom VodafoneThree Full time £28,000 - £72,000 per year

    Company DescriptionThree Retail Customer AdvisorLocation: Wood GreenSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: 30 hours across 5 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...

  • Retail Advisor

    7 days ago

    Mere Green, United Kingdom EE RETAIL Full time

    Retail Advisor Salary: £13.12 per hour Working hours: 30 Hours Location: Sutton Coldfield What’s in it for you? £13.12 per hour + on-target commission – rewarding your performance and drive 24/7 Online GP access for you and your immediate family – because your wellbeing matters Market-leading paid carer’s leave – supporting you when your loved...

  • Retail Customer Advisor

    6 days ago

    Wood Green, United Kingdom Three UK Full time

    Retail Customer Advisor (Wood Green) - 20 hours Three UK, Wood Green, England, United Kingdom Salary: £13.85 per hour + on‑target bonus 25%, paid monthly. Working Hours: 20 hours per week across 3–4 days, including weekends on rotation. Company Overview We’re here to build a network the UK can count on – one that connects people, places and...

  • Retail Customer Advisor

    24 hours ago

    Wood Green, United Kingdom Three UK Full time

    Retail Customer Advisor (Wood Green) - 24 hours Three UK | Wood Green, England, United Kingdom Salary: £13.85 per hour + an on‑target bonus of 25 %, paid out monthly based on your store’s performance. Working Hours: 24 hours across 4‑5 days per week, including weekends on a rotation basis. Company Description We’re here to build a network the UK...

  • Customer Advisor

    2 weeks ago

    Wood Green, United Kingdom B&Q Full time

    **Customer Advisor** **Part time - 15 hours per week** **03 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.52**per hour ( Inclusive of an £0.81p per hour, store specific location allowance)** **B&Q Wood Green** We believe anyone can improve their home to make life better. Every day, we...

  • Part-Time Retail Advisor

    5 days ago

    Wood Green, United Kingdom Three UK Full time

    A leading telecommunications company is seeking a Retail Customer Advisor in Wood Green, England. In this role, you'll enhance customer journeys and provide personalized solutions while achieving sales targets. We're looking for someone with a passion for exceptional customer service and the ability to work well in a team. Full training will be provided, so...

  • Part‑Time Retail Advisor – 25% On‑Target Bonus

    1 day ago

    Wood Green, United Kingdom Three UK Full time

    A leading telecommunications company in Wood Green is seeking a part-time Retail Customer Advisor to enhance customer engagement and drive sales. The role includes creating meaningful experiences, achieving sales targets, and providing personalised solutions for customers. The ideal candidate will demonstrate exceptional customer service, teamwork, and...

  • Retail Advisor – Drive Sales, Growth

    7 days ago

    Mere Green, United Kingdom EE RETAIL Full time

    A leading telecommunications company is seeking a Retail Advisor in Sutton Coldfield to help customers connect to important moments in their lives. You will excel in a fast-paced, customer-focused environment using skills like resilience and adaptability. While retail experience isn't necessary, the company provides ample training for you to succeed and...

  • Retail Assistant

    3 days ago

    Wood Green, United Kingdom Boots Full time

    Summary Job Reference: - 218498BR Wood Green, High Road Permanent **About the opportunity** A vital role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant but ideally you will have worked in a retail or a customer facing...