Identity & Access Management Operational Engineer

Job Title
Identity & Access Management Operational Engineer

Job Description
Pacific Life Re is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on / Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user community.

Goals and Responsibilities

• Serve as a multifaceted Operations Engineer for the global IAM department
• Provide implementation and ongoing support of net-new or enhancements to existing IAM platforms and services
• Manage daily IAM fulfillment requests and provide consulting services to project initiatives on IAM best practices, processes, and support
• Participate in the global support of the enterprise IAM services ensuring the required resiliency and service level agreements are met
• Drive IAM compliance by conducting certifications, audits, and on-going review of operational reporting
• Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery
• Contribute to the development and maintenance of IAM strategy and associated roadmaps

Skills And Experience

• 10+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID)
• Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth)
• Privileged Access Management: Managing privileged accounts, session management, vaulting
• Directory Services: User / Group Management, Sites & Services, Access Control Lists
• Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication
• ITSM: Incident Management, Change Management, Problem Management
• Scripting and automation leveraging tools such as PowerShell or Python
• Ability to manage priorities and report progress on required basis

Working For Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only For Permanent And Fixed Term Employees)
Leave

• 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits

Savings & Retirement

• 15% combined employee/employer contributions

Wellness

• Subsidized gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values
Please click here to view our company values