Customer Service Advisor

3 days ago

Edinburgh, Edinburgh, United Kingdom iQ Student Accommodation Full time £27,000 - £42,000 per year

Salary

£26,700

Contractual hours

40

Basis

Full Time

Region

Sites - Scotland & North

Package

25 days annual leave (plus bank holidays)
Day off on your birthday
Discretionary bonus scheme
Pension – matched up to 8%
Life Assurance
Season ticket loans
Cycle to work scheme
Gym discounts
Discounts & Offers

Job category/type

Operations

Date posted

01/12/2025

Job reference

R00424

Doing the right thing, even when nobody's watching? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.

Sound like your cup of tea? Here's a bit about the role . . .

As a Customer Service Advisor, you'll make sure our students always feel at home. No two days are the same — you might be:

  • Showing prospective students and their families around the site
  • Managing parcels and post
  • Logging maintenance requests
  • Ensuring health and safety compliance
  • Organising social events
  • Handling customer complaints with care
  • Supporting students with rent arrears in a proactive way

And through it all, you'll be part of the iQ family — a team that always has your back

What makes a great iQer?

We're looking for a positive team player who thrives in a "get‑stuff‑done" environment. You'll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly.

Customer service experience is helpful — whether in a bar, hotel, gym, shop or anywhere you've worked with people — but what matters most are your people skills, persomality and potential.

What you'll get

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

Want to know what it's really like to work at iQ? Check us out on Glassdoor and hear directly from our people.

Ready to feel like you've got the best job ever? Apply today

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