Administration Assistant

Job Overview

Contract: Full-time permanent contract – 37 hours per week

Salary: £25,000.00 per annum

Location: Glasgow City Centre

Hybrid Working: Performance-based criteria for homeworking. Hybrid working may be available once you have passed your probationary period and your manager is satisfied with your performance. This gives our employees the chance to combine their time at work between the office and their home to offer better work-life balance.

Training: On-site comprehensive training learning about Zinc and how we support our customers – full attendance required. We also provide additional access to our tailored in-house Zinc Learning Academy to allow for further self-development.

Holidays: 30 days including bank holidays, increasing 1 day per year of service for the first 5 years.

About The Zinc Group

The Zinc Group are a multi award-winning financial services company working with some of the largest UK and global businesses across industries such as banking and finance, telecommunications, utilities and healthcare, providing customer services and collections. We have offices in Glasgow and Stratford upon Avon, and we are looking for motivated individuals to join us who want the opportunity to develop their skills, be rewarded for doing a great job, and to be part of the Zinc family.

The role

Reporting to the Administration Manager, the main role and responsibilities of our Administration Assistant includes:

• Processing high volumes of client referrals and responses for various clients on a daily basis
• Assisting in reception duties such as answering the telephone, taking messages, operating the switchboard and greeting and signing in clients
• Working various client and payment portals
• Undertaking duties by the senior management from time to time
• Processing a high volume of payments on a daily basis
• Opening daily post and distributing accordingly
• Taking mail to the post office and cheques to the bank daily
• Complying with information security procedures including the maintenance of data confidentiality and data integrity
• Responsibility for the operational security of the information systems used on a daily basis
• Complying with security requirements that are currently in force to ensure that the confidentiality, integrity and availability of the information systems used is maintained to the highest standard
• Any other tasks that may be required from time to time by management.

The essential skills and experience required for this role include:

• The ability to work as part of a team
• A high level of accuracy and attention to detail
• The ability to work in a fast-paced environment, working towards set timescales
• Competency in Microsoft Office
• The ability to prioritise and manage a varied workload

The desired skills and experience required for this role include:

• Experience of working in an administrative role

If this sounds like you, we want to hear from you

At Zinc, we are regulated by the clients we take on board due to the nature of the work we do. All successful candidates will undergo background checks including basic criminal record, credit, anti-money laundering, sanctions and company system checks.

What we can offer you – we want you to succeed, grow your career and enjoy it

• The opportunity to work in a supportive environment with comprehensive and ongoing training
• Opportunity for progression and a career path to enthusiastic applicants with a positive attitude – we offer an in-house succession programme
• Provide the ability to apply for funded external training related to your job role
• Our HR & Engagement Officer will be there to listen and support you throughout your career
• Quarterly recognition scheme with the chance to win £150, £300 or £500
• Huge annual prize draw with holiday giveaway
• Length of service awards – receive a token of appreciation for your first, fifth and tenth year at Zinc
• Ability to buy or sell up to 5 days holiday per year
• Annual pay review
• On-site 'fun' days with free lunches thrown in
• Annual Christmas party at our Glasgow or Stratford-upon-Avon site
• 'Refer a Friend' scheme - earn £250 for each person you refer

How to apply

If you are interested in the role and think you have got what it takes, please send a copy of your up-to-date CV for a chance to join our company Our recruitment team will review all applications and applicants who are successful in progressing will be contacted to arrange an interview for us to find out more about you and your experience.

Equal opportunities

The Zinc Group is committed to fostering a diverse workplace and is proud to be an equal opportunities employer – applications are welcomed from all suitably qualified applicants.

Privacy Notice

A copy of our Privacy Notice for Job Applicants can be found on our company website by following the link:

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Work Location: In person