Learning and Development Co-ordinator

Minimum salary

Maximum salary

Location

London

Close date

05/11/2025

Job description

Contract type: Permanent

Location: London, with a minimum of 2 days per week in the office

Salary: c.£32,000 per annum plus civil service pension scheme

Working hours: Full time (36 hours a week) or part time hours 28.8 hours/4 days minimum

About the role

As a Learning and Development Co-ordinator, you will work with a small close knit and friendly team to help deliver an efficient and effective Learning and Development (L&D) service across the NAO. You will be the 'go to person' for our colleagues on all things related to learning and development and will be responsible for setting up and co-ordination of all learning events and activities. You will be working alongside colleagues on all associated learning and development data inputting, reporting and evaluation and support management of the learning platform. You will also support the team by co-ordinating meetings and managing our team's administration. You will have autonomy over your work and benefit from a flexible working environment.

How to apply

To be considered for this role, please submit your up-to-date CV along with a covering letter (maximum two pages) detailing how you meet the skills/competencies of the role before the application deadline of Wednesday 5 November.

Interviews are scheduled to take place during the week commencing 24 November 2025

Nationality Requirements:

• UK nationals

• nationals of Commonwealth countries who have the right to work in the UK

• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)

Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility.

Equal opportunities and diversity

Disability and Reasonable Adjustments

Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ).

Applicants will not be discriminated against on the grounds of any protected characteristic or any other extraneous factor.

Responsibilities

• Plan and organise all formal L&D learning activities, a core part of the role. This includes, for example, preparing materials for courses, booking rooms and trainers, setting up courses in our Learning Management System and uploading materials, issuing joining instructions, responding to course queries, monitoring enrolments, completion of pre and post course work, and generating attendance and evaluation reports.

• Administration of classroom and remote-based learning to ensure trainers, the (virtual) room, IT equipment, Video Conferencing and course materials are set up for the start of each course.

• Provide support to the L&D team, such as setting up meetings, preparing agenda items, organising activities and minute taking and actions for team meetings.

• Act as the primary liaison point for L&D queries into the L&D mailbox and manage the L&D calendar. Ensure that all items are logged and actions are assigned to relevant people and tracked to ensure response deadlines are met.

• Ensure the L&D team are kept informed so that timely decisions can be made.

• Act in a professional, friendly manner, providing prompt and accurate responses to enquiries.

• Help create excitement and a 'buzz' about learning and development at the NAO.

• Using our Learning Management System, input, maintain and report on learning data.

• Ensure L&D information on our intranet is current and updated regularly.

• Ensure all L&D materials are up-to-date and ready for scheduled activities.

Relationships:

Reporting to: Learning & Development Operations Lead

Internal relationships: Learning & Development Operations Lead, Senior L&D Co-ordinator, Wider People team

Skills required

Skills/competencies

• Experience in providing administration or coordination support to a Learning and Development function.

• Highly organised, manages own time efficiently and can reprioritise competing tasks to meet deadlines calmly, methodically and professionally.

• Excellent communication skills, able to establish effective working relationships with all staff as well as external organisations

• Ability to use professional judgement in decision-making to address complex requirements.

• Provide demonstrable evidence of working independently, showing initiative and seeking opportunities to improve systems and processes.

• Demonstrate proficiency in Microsoft Office and the ability to learn and use new systems (such as Financial Force and Thrive)

• Proven attention to detail and commitment to maintaining data accuracy and consistency

• Ability to explain and converse verbally and in writing, fluently, appropriately and effectively.

• Ability to present data clearly and concisely.

• Demonstrable evidence of effective customer service and the ability to build positive business relationships

Educational requirements