Part time Centre Administrator

6 days ago

Bideford, Devon, United Kingdom CBRE UK Full time £25,000 - £35,000 per year

Centre Administrator

Role Purpose

To provide proactive and efficient administrative support to the centre management team, ensuring the highest level of customer service at all times.

Role Specific Particulars

The property is a retail premises located at Bideford in North Devon. The successful candidate will join a site team of 2 CBRE colleagues and will be an essential asset to the property, colleagues, clients and occupiers.

Key Responsibilities

  • To provide general administrative support to the Centre Manager, to promote and maintain a pleasant and efficient working environment within the properties, including:

o Stationary is available

o Office equipment is kept in good working order

o First Aid boxes are stocked

o Efficient filing system is in place

o General cleanliness, tidiness and organisation are monitored.

  • To assist the Centre Manager with the monitoring and reporting systems of the service charge budget and expenditure relating to the site.
  • To answer the telephone and door call entry system, ensuring that all queries are dealt with or passed to the relevant person.
  • To raise purchase orders for goods and services using the P2P (Purchase to Pay) system.
  • To assist with producing weekly, monthly and quarterly reports on all aspects of the centres performance.
  • To maintain records of accidents/incidents in the properties.
  • To develop and maintain the positive image of the centre.
  • To maintain an awareness of and report to the Centre Manager all local issues that may impact on the value of the sites.
  • To develop excellent relationships with tenants, ensuring that queries are dealt with efficiently and that they receive the highest level of customer service.
  • To develop excellent relationships with key stakeholders associated with the property e.g. service partners, surveying colleagues, local authority.
  • To understand and comply with all Company policies, notably Health, Safety and Environmental policies.
  • Any other duties in accordance with the needs of the business.

Person Specification/Requirements

  • Previous administration experience in a customer focussed environment.
  • IT literate, able to use MS Office and company specific IT systems.
  • Able to communicate effectively verbally and in writing.
  • Excellent customer service and interpersonal skills.
  • Excellent organisational skills.
  • Able to work as part of a team, supporting colleagues, as well as using own initiative.
  • Awareness of legislation relating to Health, Safety and Environment.
  • Understand how the industry and the company functions.
  • Able to understand and apply all procedures relating to work activities.

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