EU Client Services Representative

WHO WE ARE:
Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. And along the way, we've never lost sight of what matters most - the people who've helped us get where we are and the close-knit family feeling that encourages each of us to do our best. Samuel & Sons people have the drive to overcome any obstacle and the spirit to take on any challenge. As a family-owned company with an immense appreciation for its employees, Samuel & Sons is a great place to work. The opportunities are yours for the taking. And the benefits are among the best in the industry. Samuel & Sons continues to maintain its competitive advantage, achieve superior customer satisfaction and improve the overall company performance by creating an inclusive workplace that empowers each employee to make valuable contributions, be as unique as they are, and promote reaching their fullest potential. Samuel & Sons appreciates the rich diversity of the people in the communities where we work. Therefore, we aim to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued and all may contribute to the success of the organization.

Our Core Values

• We are CUSTOMERCENTRIC: The customer is at the heart of everything we do.
• We are HUMAN: See people as people deserving of our trust, respect, and integrity.
• We are UNITED: A community that supports each other through individual perspectives and collaboration.
• We are PASSIONATE: Driven and committed to being better every day.
• We PUSH BOUNDARIES: Move beyond what is by challenging assumptions and embracing change

WHAT YOUR DAY LOOKS LIKE:
This is a hands-on role in a growing team. Experience in interiors, retail, or customer service is helpful but not essential. We're looking for someone with a proactive attitude, clarity of thought, and a drive to complete tasks to a high standard.

The EU Client Services Representative role is multi-faceted and encompasses various activities to meet the needs of our EU clientele. You will act as a liaison between the company, clients, and our sales teams/agents, providing valuable product information and resolving problems with efficiency, effectiveness, and accuracy. Primarily the role focuses on trade sales order fulfilment, client relations, office administration and processing support to our sales team and clients within specified EU markets. Our CS Rep must also maintain a high level of professionalism and confidentiality while increasing and adding value to the company. As this is a growing department, there are also opportunities and scope for future career development.

PRINCIPLE RESPONSIBILITIES:

• Process all trade enquiries and orders from EU clients and agents.
• Provide full sales administration support to EU clients and agents, including new account setup, sample and book orders, and resolving accounting or payment queries.
• Work closely with the Customer Service Manager and International Sales Director to maintain exceptional customer service standards.
• Build and maintain strong relationships with European agents, responding proactively to their needs.
• Take ownership of orders from start to finish, ensuring lead times are met, delivery is smooth, and after-sales service is provided.
• Liaise with internal departments (Purchasing, Warehouse, Accounting) across multiple time zones to support order fulfilment.
• Prioritise daily tasks and follow-ups, keeping clients updated on order progress.

Requirements:

WHO YOU ARE:

• Proficient in Microsoft Office
• Highly organised with excellent multitasking skills.
• Fluent in written and spoken English. French
• Fluent in written and spoken French
• Strong written and verbal communication skills.
• Customer-focused with a proactive, problem-solving approach.
• Comfortable liaising with clients, agents and internal teams via phone where needed

Samuel & Sons is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics and celebrates the diversity of its growing team.

We are unable to sponsor or take over the sponsorship of employment Visa at this time.

Recruitment agencies and consultants may not submit resumes/CVs directly to managers through this website. Samuel & Sons does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Samuel & Sons.