Senior Claims Handler

Job Advert

Senior Claims Handler

Salary: £37,000 per annum with an increase on completion of 6-month probation

Hours: 47-hour contract, working Monday – Friday 8-5 and every other Saturday 8-12.

You will also be rota 'ed to work some bank holidays 8-12.

Halo ARC Bognor Regis

Halo is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK and we are still growing

We are looking for a Senior Claims Handler to Join our Head Office Team in Bognor Regis. The Senior Claims Handler plays a vital role in ensuring that the Claims Handlers team delivers consistent, high-quality service across all our sites, departments, and insurers, while ensuring adherence to company procedures

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development, and employee packages

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it

The role will include, but is not limited to:

• To manage and maintain Halo's Bodyshop's booking, ensuring all sites have the correct number of vehicles.
• Support your team and answer any day-day queries.
• Accurately input and audit data into Halos systems.
• Supervise all Claims Handlers, ensuring they complete bookings and respond to inbound calls and emails.
• Manage the teams SLA's and KPI's and address any individual performance issues within your team.
• Effectively communicate any feedback with the Claims Manager.
• Ensure delivery of consistent, high-quality repair packages on every claim.
• Provide support to Claims Manager for ad hoc projects.
• Oversee, assist and deliver training to any new/current Claims Handlers.
• Provide cover for customer experience Team Leader and Manager when required.
• Deliver the highest levels of empathetic customer service, setting every customer's journey in the right direction.

What we are looking for?

• Experience in delivering excellent customer service.
• Able to commit to flexible working hours for consistency of service.
• Self-motivated, enthusiastic and extremely organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Be a key communicator.
• Able to complete work from start to finish within the time frame given to a high standard.

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it's our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.

• Accredited Living Wage Employer.
• Employee assistance programme for you and your family.
• Health and wellbeing apps.
• Cycle scheme.
• Gym discounts.
• Retail and restaurant discount and cashback.
• Life Insurance.
• Health Insurance.
• VirtualGP.
• Enhanced family friendly pay such as maternity and paternity.
• Free fruit and pizza.
• Refer a friend bonus incentive.
• Employee recognition rewards.
• Team Event Budget (do something fun together)
• Discounted LV insurance.
• Get appreciated for your time with paid breaks.
• 25 days holiday plus public holidays.
• We invest in YOU with opportunities for career progression.
• Pension contributions.
• Work within a modern and clean working environment.
• And we are always open to hearing what our people want

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via or call , we aim to respond to all enquiries within 24 hours.