Customer Service Advisor; Commercial Operations 12 month FTC

1 day ago

Liverpool, Liverpool, United Kingdom CSL Full time

12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations

Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday)

As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers.

The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards.

Key Responsibilities include: -

  • Process customer orders accurately in the ERP system (SAP or similar).
  • Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.
  • Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.
  • Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.
  • Maintain customer master data including account set-up and contact details.
  • Ensure all activities comply with GDP, QA requirements, and company SOPs.
  • Drive continuous improvement in customer service processes.

Skills & Experience: -

  • Experience in customer service, order management, or operations (pharma or medical device preferred).
  • Strong communication and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent attention to detail.
  • Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).
  • Understanding of GDP, compliance, and regulated environments.

Our Benefits
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.

About CSL Seqirus
CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.

We want Seqirus to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Seqirus
Watch our 'On the Front Line' video to learn more about CSL Seqirus

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