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Operations Support Manager
2 weeks ago
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:Days of Working: The typical working pattern is Monday to Friday (with weekend working to meet the needs of the business when required).
As an Operations Support Manager, you'll provide professional operational direction to ensure high-quality service delivery within budget and service levels. You'll be responsible for the safe and successful running of the contract, ensuring a safe environment for all involved. Additionally, you'll ensure the operational team is well-recruited, trained, and motivated, fostering goodwill and high performance towards the company and customers.
As part of your role, your key responsibilities will include, but are not limited to:
- To provide professional operational direction, which supports the business in delivering efficiently and effectively its commitments to our clients in the provision of a service completed to a high standard within the agreed budget and service levels.
- To have responsibility for the success and safe running of the contract and to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners.
- Monitor and report on the quality and financial performance of the services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.
- Must have the ability to work as part of a busy team, self-start and achieve common goals and business strategies.
- To ensure that the operational team is recruited, trained and retained thus ensuring the highest level of good-will and motivation towards the company and customers is attained.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK.
- An enhanced DBS will be completed for the successful candidate.
- Degree or equivalent as a minimum.
- Office based qualifications including Training and Auditing.
- Excellent IT qualifications including Microsoft Office, Excel, PowerPoint, Word and statistical systems.
- Relevant professional membership preferred in Cleaning.
- NVQ or LIM Level 3 in management or similar or demonstrable time served experience.
- IOSH general certificate in Safety management.
- BIFM Desirable.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
