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Senior Case Processing Oversight Manager

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom CSL Full time £70,000 - £110,000 per year

The position is part of a team responsible for continuous analysis of global documents and regulatory intelligence from interface functions to decide on relevant updates to regulatory and business reporting requirements.

This position is to be based onsite (hybrid working) in Maidehead UU, Zurich CH, or King of Prussia (US)

Key Responsibilities

  • Oversee follow-up activities to ensure that follow-up of cases is done in accordance with the procedural documents
  • Oversee the assessment and the handling of literature articles identified by the Global Literature Office and local literature articles identified by the Safety Officers
  • Serve as case processing Subject Matter Expert (SME) for the input into procedural documents for case processing-related processes (e.g. SOPs, GDLs, work instructions); SME for incorporating process changes into the training material for case processing and for reviewing it for accuracy.
  • Collaborate with GSPV and external stakeholders to improve/ optimize case management processes including the development of SOPs and WIs in collaboration with other functions.
  • Maintain the tracking tool where new process decisions are tracked and ensuring that users are informed.
  • Supporting the investigation / assessment of ICSR compliance activities where required
  • Reg Intelligence (RING) assessment to decide on relevant updates or the impact on case processing due to regulatory updates.
  • Audit and inspection readiness including corrective & preventive action (CAPA) management.
  • SME for the initiatives or projects in the context of case processing

Skills and Experience Required

  • Minimum of 10 years of Clinical Trial and Post-marketing Pharmacovigilance (PV) experience.
  • Global pharmacovigilance database knowledge is required along with proficient knowledge of global and local regulatory rules and regulations.
  • Direct experience authoring/ updating SOPs, work instructions

Qualifications and Educations Required

BS/BA, RN, Pharmacist, or similar.