Customer Experience Assistant

5 days ago


The Pennards and Ditcheat BA RN, United Kingdom Field & Flower Full time £12,000 - £24,000 per year

Hours: We can offer flexible working hours for this role and are open to full-time or part-time - let's discuss what works best for you

Role available with an immediate start - Ending in early January 2026

The job role will include, but is not limited to:

  • Giving a best-in-class customer experience over every communication platform
  • Answering customer queries over the phone, email,
  • Managing issues quickly and effectively to a high standard
  • Tracking deliveries & communicating with our couriers
  • Working closely alongside our Operations team to help enhance the customer experience
  • Communicating and maintaining a close relationship with third parties (couriers, packaging teams etc)
  • Helping with the retention of customers who may want to leave the subscription service

Requirements:

  • Passionate about food and ethical farming
  • Previous experience in a Customer Service role
  • Exceptional phone manner and email writing skills
  • Good problem solver and great initiative
  • Ideally familiar with online logging platforms e.g. Magento and Salesforce (although in house training will be provided)
  • Confident on Microsoft Office: Excel, Word, Outlook & Teams
  • Driven and self-motivated
  • A concise and methodical approach to time management and personal organisation

Hourly Rate: £12.21 (Paid rest breaks where hours worked require this)

Contract: This is a fixed term contract role

Location: The role is based at our Operations site in Waterlip, Shepton Mallet

*When applying, please submit your CV and a few lines explaining why you are interesting in working for Field & Flower*

Job Type: Fixed term contract

Contract length: 2 months

Pay: £12.21 per hour

Expected hours: 15 – 40 per week

Benefits:

  • Casual dress
  • Employee discount
  • On-site parking

Work Location: In person



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