Service Manager

The Growth Company's (GC)
 Employment team have an exciting new opportunity for a Service Manager to motivate and support an operational team and ensure a high quality programme is delivered with respect and empathy, while achieving high performance levels and customer service standards, via effective performance and team management, supporting the Operations Manager in the smooth delivery of a new employability and health programme.

Location-
Across Staffordshire

Contract type -
Permanent/ Full- time

Salary -
Up to £45,250 per annum

This role involves travel across the whole of Staffordshire, so a full UK driving licence and access to your own car are essential.

Applications will be treated as expressions of interest and are subject to the successful award of contract.

Key Responsibilities:

• Lead, manage and support a team delivering high-quality employment services across a defined area.
• Drive performance through regular reviews, coaching, and development using the Performance Management Framework.
• Build strong relationships with stakeholders and referral partners to maximise service referrals.
• Ensure compliance with audit requirements and maintain accurate CRM data and reporting.
• Monitor service quality, manage customer feedback, and apply continuous improvement methods.
• Oversee team engagement, CPD, and Social Value commitments including volunteer days.
• Report performance to senior management in line with organisational and commissioner standards.
• Ensure services are delivered in line with GC values and best practice frameworks.

About you:

• A confident and resilient leader with a passion for making a positive impact.
• Results-driven with a strong sense of initiative and accountability.
• Skilled in building relationships and communicating effectively with diverse stakeholders.
• Comfortable managing a mobile workforce and adapting to changing priorities.
• Committed to continuous improvement and professional development.
• Able to work collaboratively and contribute to a supportive team culture.
• Knowledgeable about employment, health, and training sectors.
• Full UK driving licence and access to a personal car.

Skills Required:

• Proven experience in people management and achieving performance outcomes.
• Strong understanding of employment law, labour market trends, and public sector policy.
• Ability to produce high-quality written reports and present confidently to stakeholders.
• Fluent in ICT systems and confident using CRM platforms.
• Knowledge of the NHS and health sector, and how it links to employability services.
• Understanding of financial information, MI, and budget management.
• Excellent communication, networking, and stakeholder engagement skills.
• Ability to lead with empathy, drive results, and foster team development.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact  or call us on

Examples include:

• Meeting the hiring manager or touring the venue in advance
• Extra time for tasks
• Interview questions shared beforehand
• Accessibility software or equipment for assessments

We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.