Service & Project Coordinator - Northern Europe (f/m/d)

1 week ago

Telford, Telford and Wrekin, United Kingdom Hexagon Manufacturing Intelligence Full time £18,000 - £52,000 per year

Summary
As a
Service & Project Coordinator
, you will play a pivotal role in ensuring exceptional customer experiences across Northern Europe, specifically for our Production Software used in the manufacturing and production sectors. Acting as the central point of contact between customers, internal teams, and external partners, you'll manage onboarding, coordinate service delivery, and support the execution of customer service strategies that drive satisfaction and loyalty.

This is a fully remote position, allowing you to work from anywhere within the UK.

Job Responsibilities

  • Serve as the primary liaison for customer communication, ensuring timely and accurate responses to inquiries and requests.
  • Coordinate with internal departments (e.g., Sales, Technical Support team, Service Managers, SOP, Finance) to resolve customer issues efficiently.
  • Monitor service delivery timelines and proactively communicate updates to customers.
  • Maintain accurate records of customer interactions, service requests, and resolutions in CRM systems.
  • Support the onboarding of new customers and ensure a smooth transition into service.
  • Assist in the preparation of customer reports, dashboards, and performance metrics.
  • Identify recurring issues and escalate them for process improvement.
  • Contribute to the development and continuous improvement of customer service processes and documentation.
  • Support training initiatives and knowledge sharing within the team.

Qualifications

  • Proven experience in a customer-facing coordination or support role (2–4 years preferred).
  • Strong communication and interpersonal skills with a genuine customer-first mindset.
  • Excellent organisational and multitasking abilities, with a keen eye for detail.
  • Proficiency in CRM systems (e.g., Salesforce, SAP, or similar) and Microsoft Office Suite.
  • Ability to work collaboratively across teams and manage multiple priorities in a fast-paced, dynamic environment.
  • Strong analytical skills and the ability to interpret data to enhance service delivery.
  • A proactive, solution-oriented approach with enthusiasm for continuous learning and process improvement.
  • Experience in a technical or service-oriented industry is an advantage.
  • Fluency in English; additional European languages are beneficial.

  • Pricing Manager UK m/f/d

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Hager Group Full time £40,000 - £80,000 per year

    As a Pricing Manager UK m/f/d you will report to the Country Managing Director and be based in Telford for a Permanent contract.What you will doDrive pricing strategy and sales profitability across the zone, ensuring alignment with UK and Group objectives.Develop and manage customer rebate agreements and support key commercial decisions with actionable...

  • TSS Engineer 2 Europe

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Bartell Machinery Systems Full time £40,000 - £80,000 per year

    The PositionThis position is a member of the Sales & Marketing Department. The TSS Engineer 2 will report directly to the Bartell UK General Manager.Job DescriptionPrimary Responsibilities (all would require domestic and international travel)Perform satisfactory equipment start-up at Customer locations.Support field commissioning and installation (domestic...

  • Product Compliance Coordinator

    4 days ago

    Telford, Telford and Wrekin, United Kingdom Jonathan Lee Recruitment Full time £33,000 - £43,000 per year

    Product Compliance CoordinatorLocation:TelfordSalary:£33,000 - £43,000 + excellent benefitsAre you ready to take ownership of a vital function within a fast-growing manufacturing business? We are proudly partnering exclusively with a forward-thinking organisation to recruit aProduct Compliance Coordinator-a newly established role created to bring...

  • Customer Service Coordinator

    1 week ago

    Telford, Telford and Wrekin, United Kingdom eTeam Full time £20,000 - £40,000 per year

    Position Title:Customer Service Coordinator – CareerLocation:TelfordDuration:12 months contractWorking Pattern:5 days a week onsite (Mandatory)Job DescriptionWe are seeking energetic, detail-oriented, and adaptable Customer Service Coordinators to support our Outsource operations within Client's Global Services Organization. The ideal candidate will thrive...

  • Engineering Project Manager

    4 days ago

    Telford, Telford and Wrekin, United Kingdom DeterTech | UK Full time £60,000 - £120,000 per year

    Why Join DeterTech?At DeterTech, we are driven by a clear purpose:Giving greater peace of mind to people and communities, every day.With a team of 300 colleagues, a £50m turnover, and over 3,000 customer sites across Europe, we are an industry leader in predicting, deterring, and detecting intrusions. By combining cutting-edge technology with real...

  • Sales Engineer H/F/X

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom Hager Group Full time £40,000 - £60,000 per year

    Why join the Salesdepartment?Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer...

  • Engineering Project Manager

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom DeterTech Full time £55,000 - £65,000 per year

    Engineering Project ManagerDepartment: Project Management Office (PMO)Employment Type: Full TimeLocation: UKReporting To: Andy KenyonCompensation: GBP 55,000 - GBP 65,000 / yearDescriptionWhy Join DeterTech?At DeterTech, we are driven by a clear purpose: Giving greater peace of mind to people and communities, every day. With a team of 300 colleagues, a GBP...

  • Senior IT Engagement Manager/Project Manager

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Capgemini Engineering Full time £40,000 - £80,000 per year

    About the job you're consideringIn this crucial role as an Engagement Manager, you'll work with our Capgemini team supporting our public sector client and other customers. This is an exciting time as we support large scale client transformation across a wide range of technologies. You will lead high-visibility, strategically important projects managing...

  • Customer Service Coordinator

    1 week ago

    Telford, Telford and Wrekin, United Kingdom eTeam Full time £30,000 - £60,000 per year

    Job Title: Customer Service Coordinator - CareerDuration: 12 month ContractLocation - Telford - 5 day onsiteDescription:The essential skills required are:Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)Experience in customer service (2 years or more)Any extras would be welcome…We are looking...

  • Group Product Manager

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Hager Group Full time £60,000 - £80,000 per year

    Why join the Product Management department?At the heart of our company's success, the department SDM (Solution Development and Marketing) is dedicated to ensuring sustainable, and profitable growth on a global scale. Our team is accountable for leading the business of low voltage distribution systems (TO and profitability), responsible for identifying the...