D365 ERP Business Process Lead

5 days ago

Milton Keynes, Milton Keynes, United Kingdom WD-40 COMPANY Full time £60,000 - £120,000 per year
Overview

We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for our non-Americas regions. In this pivotal role, you'll co-lead fit-gap analysis workshops, translate business needs into smart ERP solutions, and drive process standardization across the organization.

If you thrive on collaboration, have deep process expertise, and are ready to shape global best practices, this is your opportunity to make a lasting impact.

This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week).

This role requires UK work authorization. Visa sponsorship is not available.

Responsibilities

Process Development

- Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365

- Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations

-Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices

- Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture

- Support configuration and development reviews to confirm alignment with approved "To-Be" processes

- Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team

Issue Resolution

- Assist the Application Support Team with complex issues during implementation and post-go-live

- Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist

Testing

- Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities

Training

- Develop training materials and lead sessions for key processes

- Promote change management and user adoption for D365 rollout

Monitoring

- Maintain process governance, including SOPs and change requests

- Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement

Qualifications

  • - Significant experience in business process mapping and design

    - Proven experience in D365 Order-to-Cash or related modules

    - Hands-on functional experience with Microsoft Dynamics 365 Finance and Operations (or AX 2012/F&O equivalent) in the Order-to-Cash (OTC) area (ex: Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc.)

    - Experience with ERP implementation as a business analyst or subject matter expert

    - Experience working in process improvement and change management

    - Ability to travel internationally up to 25% of the time

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