Prescribing & Quality Assurance (QA) Lead – Digital ADHD Service

Webcare Group has launched a dedicated digital ADHD service providing high-quality, accessible assessment and treatment pathways. Our model prioritises safety, regulatory compliance, medication stewardship, and exceptional patient support.

We are seeking an experienced Prescribing & Quality Assurance Lead to oversee prescribing safety, medication optimisation and clinical governance for patients commencing ADHD medication treatment.

This role is office-based to:

• Enable immediate, direct collaboration with the dispensing pharmacy team
• Support efficient prescription processing
• Improve controlled drug oversight
• Manage real-time quality assurance checks

Key Responsibilities

As Prescribing & QA Lead, you will:

Prescribing & Medication Oversight

• Provide expert prescribing oversight for ADHD stimulant and non-stimulant medicines.
• Conduct medication initiation, titration, reviews, and step-down plans.
• Review complex cases and provide senior clinical decision support.
• Ensure safe, compliant controlled drug management.
• Produce accurate prescriptions within close proximity to the pharmacy for efficient dispensing.

Patient Queries, Messaging & Support

• Respond to patient enquiries via:
• Intercom-based email/message systems
• Patient messaging centre
• Telephone callbacks
• Provide clinical advice related to:
• Titration symptoms
• Side-effects
• Medication delays
• Safety-netting concerns
• Work closely with the customer service team to triage and prioritise incoming messages.

On-Site Collaboration With Dispensing Pharmacy

• Work alongside pharmacy teams to:
• Resolve prescription queries in real-time
• Facilitate urgent dispensing needs
• Clarify dosing/supply discrepancies
• Support controlled drug record-keeping
• Ensure documentation aligns with pharmacy SOPs.

Quality Assurance & Clinical Governance

• Lead prescribing audits, quality reviews, and improvements.
• Maintain alignment with:
• NICE NG87 ADHD guidance
• Controlled drug regulations
• Prescribing standards
• Contribute to incident investigations and improvement recommendations.

Patient Safety & Monitoring

• Oversee titration protocols and follow-up monitoring intervals.
• Escalate any adverse reactions promptly.
• Implement risk-stratified patient follow-up.

Policy, Pathway & Documentation Development

• Create and update:
• Prescribing SOPs
• Monitoring pathways
• Controlled drug documentation
• Titration protocols
• Ensure all prescribing events are appropriately recorded.

Team Leadership & Training

• Support competency assessment for additional prescribers as and when necessary.
• Provide clinical mentorship to new team members.
• Facilitate reflective practice and case reviews.

Continuous Service Improvement

• Analyse trends in prescribing errors or delays.
• Recommend service improvements based on patient outcomes and feedback.

This job description is not exhaustive and may evolve as the service develops.

Essential Qualifications & Experience

• UK registration with GMC, GPhC or NMC.
• Independent Prescribing Qualification (V300)
• Experience in prescribing ADHD medication in primary/secondary care.

• Strong working knowledge of:

• Stimulant/non-stimulant pharmacology

• Controlled drug legislation

• Shared-care protocols

• Experience responding to patient queries in remote and/or digital contexts

• Evidence of quality-focused, safe prescribing.

Desirable Experience

• Experience working directly with a pharmacy team.
• Clinical governance or QA portfolio experience.
• Familiarity with inspection preparation (CQC/GPhC).
• Audit experience.

Key Competencies

• Excellent communication skills – written and verbal.
• High standard of clinical documentation.
• Strong risk management and escalation judgement.
• Ability to prioritise numerous incoming messages safely.
• Calm, structured approach to clinical decision-making.
• Strong investigator mindset in QA activities.

Patient Communication & Messaging Skills

You will demonstrate:

• Clear, concise written advice for digital messaging channels.
• Ability to triage urgent vs. routine enquiries safely.
• Empathy, reassurance, and clarity around medication safety.
• Strong boundary-setting and expectation management.

IT & Digital Skills

Confident using:

• Patient messaging systems
• Electronic patient record platforms
• Competent with standard office applications.

Professional Attributes

• Compassion and a trauma-informed approach.
• High personal integrity and ethical standards.
• Strong interpersonal skills and collaborative mindset.
• Commitment to continuous professional development.

Location Requirement

This position is on-site due to:

• Direct oversight of prescription printing/processing
• Close collaborative working with dispensing pharmacy staff
• Quicker resolution of controlled drug queries
• Higher quality assurance capability
• Reduced risk of prescription delays

Benefits

• Office-based clinical collaboration and support
• Professional development and CPD opportunities
• Leadership role within a growing digital service
• Colleague proximity for rapid escalation/decision support
• Competitive remuneration

Relationship With Clinical Lead

Assessment Lead:-

• Diagnostic pathways
• Assessment quality and training
• Safeguarding escalation during assessment

Prescribing & QA Lead:-

• Medication initiation and optimisation
• Controlled drug oversight
• Monitoring and safety management
• QA, audit, governance

Job Type: Full-time

Pay: £60,000.00-£65,000.00 per year

Work Location: In person