Customer Service Advisor Level 1

6 days ago

Neath, Neath Port Talbot, United Kingdom Calor Full time £20,000 - £35,000 per year

Customer Service Advisor

Neath
Full-Time, Permanent

 
Join Our Customer Experience Team at Calor Gas

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Neath. In this role, you'll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.

Working Hours:

Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts.

  • Saturday shifts: 9:00am – 1:00pm (on a rota basis)

  • Bank Holidays: 9:00am – 5:00pm (on a rota basis)

Key Responsibilities:

  • Respond to inbound and outbound customer calls, providing timely and effective support.

  • Process customer orders and handle account administration with accuracy.

  • Promote Calor's products and services during customer interactions.

  • Investigate and resolve customer complaints in line with company policies and service standards.

  • Achieve individual and team performance targets and KPIs.

  • Collaborate across departments to ensure a smooth and efficient customer experience.

  • Contribute ideas and support improvements in service processes and customer satisfaction.

  • Maintain accurate, secure, and up-to-date customer records.

What We're Looking For:

  • Strong communication and interpersonal skills, with a customer-focused approach.

  • A sense of ownership and pride in delivering high-quality work.

  • Ability to stay organised and work effectively under pressure.

  • Meticulous attention to detail.

  • Familiarity with Microsoft Office; experience with SAP is advantageous.

  • Comfortable working in a high-volume, fast-paced environment.

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