Service Desk Engineer

1 day ago

Brighton, Brighton and Hove, United Kingdom Set2Recruit Full time £20,000 - £28,000 per year

1st Line Support Engineer – MSP | Hove, East Sussex

We are currently working with a well-established Managed Service Provider (MSP) based in Hove that's looking to bring a 1st Line Support Engineer into their growing team. This is a full time onsite role. This is a fantastic opportunity for someone with a passion for tech and great customer service skills who's looking to build a career in IT support within a fast-paced, supportive environment.

The Role:

You'll be the first point of contact for a wide range of client IT issues, from password resets and Outlook issues to more complex troubleshooting, all within a structured escalation process. Ideal for someone with 6–18 months of IT support experience or a strong IT foundation looking to get into the MSP world.

Tech Stack / Experience Needed:

  • Solid understanding of Windows 10/11 and basic troubleshooting.
  • Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint).
  • Good working knowledge of Active Directory, basic networking, and remote support tools.
  • Clear and confident communicator – both written and verbal.
  • A genuine passion for tech and solving problems

Nice to Have (Not Essential):

  • IT certifications (CompTIA A+, Microsoft Fundamentals, etc.).
  • Previous MSP experience.
  • Exposure to ticketing systems like ConnectWise, Autotask, or similar.

What's on Offer

  • Salary: Up to £28,000 depending on experience
  • Regular training and funded certifications
  • Great culture – supportive team & social events
  • Clear progression path into 2nd Line and beyond

Interested?

If you're looking to take the next step in your IT career and want to work with a genuinely friendly, experienced team, drop me a message or send your CV across, happy to chat through the role in more detail.

Set2Recruit are acting as an employment agency in relation to this vacancy. Please note, all applicants must hold a valid UK passport.

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