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Store Stylist
2 weeks ago
Job Title:
Store Stylist
Department:
Retail
Contract type:
Full time
Location:
London Stores
Role Purpose:
Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
Areas of responsibility:
1. Customer Service and Sales KPI's
- Hold one on one customer appointments in store and personal styling sessions
- Build outfits / style the collection with clients
- Oversee alteration process from start to finish
- Be highly confident with one on one and personal styling appointment
- Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
- Work alongside with the rest of the team to achieve and improve sales targets
2. Client base
- Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
- Capture client's preferences to tailored follow ups and information via CRM system
- Be proactive in building recognition of The Fold
- Involvement in brand events
3. General store tasks
- Maintain high standards on the shop floor and stockroom
- Complete the opening/closing checklist at the beginning and end of each day
- Have up to date brand and product knowledge to style the collection with customers
- Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
- Process delivery and mid week top up to ensure current collection is replenished and up to date
- Stock management and understanding of our processes
About You:
- Have previous experience of sales in store, boutique, styling or a similar environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor, going above and beyond the role with a proactive attitude to work as part of The Fold team
- Have a basic understanding of KPIs within a retail environment
- Contribute with a proactive attitude to daily tasks
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
Benefits of working with The Fold:
- Closed bank holidays
- 25 days holidays including bank holidays
- Buy additional holiday
- Employee Assistance Programme
- Financial wellbeing platform (free financial advisors & retail discounts)
- Uniform allowance per season
- A friends and family discount policy with 50% off full retail price
- Enhanced Maternity pay
- Bike to work scheme, save on the cost of bikes and equipment.
- Pension scheme & pension salary sacrifice
- Summer Friday hour
- Fully stocked snack cupboards, fruits and coffee & tea
- Regular Social Events
Unfortunately due to the number of applications we receive, we are only able to respond to those that are successful to the next stage.
Diversity and Inclusion
We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.
