Reservations Specialist

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

Hotel

Dorchester Collection

Division & Department

Corporate Office - Contact Centre

Job Title

Reservations Specialist - Italian Speaking

Contract Type

Permanent

Status

Full time

Position Overview

Our reservations specialists are the gems of our global contact centre located in our corporate office Their main responsibilities are to manage guests' phone calls and email enquiries for all hotels within the Collection. Listening to our guests' needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

What you'll get

As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive: 

• A salary of £28,389 plus monthly financial incentives
• Complimentary stays with breakfast included in our Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Workday lunches in the form of a prepaid contactless card (not taxable)
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers
• Competitive Retirement Scheme

What you'll do

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:

• Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
• Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
• Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy. 
• The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture.
• We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.
• Native or proficient command of the Italian language, spoken and written, is a requirement.
• Eligibility to work in the UK is a requirement*
  *Please note a new immigration system applies to EU, EEA or Swiss citizens applying to work in the UK from 1 January EU, EEA or Swiss citizens who lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme to continue living and working in the UK after this date. This role does not provide visa sponsorship. 

Job Location

United Kingdom

Location

Lower Ground Floor West, Lansdowne House  W1J 6ER London

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