Retail Customer Service

2 weeks ago

Antrim BT LL, United Kingdom Johnsons Leisure Ltd Full time £20,040 - £35,184 per year

Are you a people person who enjoys delivering great customer experiences — whether that's helping someone choose the right product or keeping a busy team organised behind the scenes?

Johnsons Leisure Limited, one of the UK's largest independent retailers of premium outdoor living products, is looking for a Retail Customer Service & Admin Assistant to join our friendly team at Dobbies Garden Centre, Antrim.

Working in our unique outdoor living display village, you'll play a key role in supporting sales of our stunning garden rooms, luxury hot tubs, composite decking and indoor saunas — while also helping with the administration and coordination that keeps the branch running smoothly.

About the Role

This is a varied and rewarding role that blends customer service, showroom support and admin tasks.

Depending on your experience and strengths, your focus could include:

  • Greeting customers, answering enquiries, and helping them learn more about our products
  • Recording and managing customer details on our CRM system
  • Following up customer enquiries and maintaining accurate records
  • Assisting with showroom presentation and product displays
  • Coordinating appointments and follow-ups for the sales team
  • Supporting with day-to-day admin, filing, and data entry
  • Ensuring every customer enjoys a warm, professional experience from first visit to final purchase

What We're Looking For

We're open to different backgrounds — whether you come from retail, customer service, or an administrative support role. What matters most is enthusiasm, attention to detail, and a friendly, proactive attitude.

Key skills include:

  • Strong organisational and administrative skills
  • Confident communication and customer service abilities
  • A positive, can-do attitude and a willingness to learn
  • Good understanding of Microsoft Office and general computer literacy
  • Team player with excellent time management skills

What We Offer

  • £12.60 per hour (average 43 hours per week)
  • Full product and role training — no prior sales experience required
  • Free on-site parking
  • Supportive, family-owned company with a welcoming team culture
  • Hours: Mon–Sat 9am–5pm, Sun 1pm–6pm

This is a fantastic opportunity to build your career with a growing, forward-thinking company in the outdoor living industry — whether your strengths lie in customer service, organisation, or both.

If you're confident, committed and enjoy helping people, we'd love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: From £12.60 per hour

Work Location: In person

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