Technical Support Engineer

13 hours ago

Guildford, Surrey, United Kingdom Sapien Engineering Ltd Full time

Client Overview

We're supporting a leading UK-based manufacturer of sensor technology for industrial manufacturing processes. Their systems are installed globally across process industries, and they're now looking for a Technical Support Engineer to join their close-knit, expert team.

Job Responsibilities

  • Provide technical to customers, resellers, and integrators.
  • Visiting customer sites in the UK (monthly) and internationally (2–3 times a year) to test and evaluate sensor performance.
  • Conducting product testing, materials analysis, and system integration to ensure application suitability.
  • Assisting in the development of installation procedures, technical guides, and training documentation.
  • Run training sessions and supporting product demonstrations both remotely and in person.
  • Feedback valuable insight to the internal R&D team on performance and product improvements.

Skill Required

  • A background in industrial machinery and/or manufacturing, process instrumentation, or sensor/control systems.
  • Degree, HND, or Level 5 Apprenticeship in Electrical Engineering, Control Systems, or related field.
  • Able to read and interpret electrical schematics and wiring diagrams.
  • Professional, and confident in both written and verbal communication.
  • Comfortable visiting customer sites and adapting to varied environments.
  • Experience writing technical documentation, user guides, or knowledge base content.
  • Full UK Driving Licence is essential.

Compensation & Other Benefits

  • Be part of a growing, stable, and technically respected engineering business.
  • Join a team of experts including electronics, software, and mechanical design engineers.
  • Flexible working (minimum 3 days in-office, with hybrid options following onboarding).
  • Excellent salary package and benefits including pension, private health insurance, cycle-to-work scheme, and free EV parking.
  • Travel opportunities across the UK and internationally to support global installations.

Please note that our clients are unable to offer sponsorship for employment visas. Due to the high volume of applications, we receive, only those shortlisted will be contacted. If you do not hear from us within 14 days of applying, please assume that your application has not been successful.

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