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Reception Manager/ Practice Manager

2 weeks ago

Bristol, Bristol, United Kingdom The House Clinics Full time £30,000 - £33,000 per year

Position Overview

The House Clinics, a leading private healthcare practice, is seeking an enthusiastic and dynamic Reception Manager with the potential to progress into the Practice Manager role. This is a unique opportunity to become an integral part of a respected clinic, starting with leading the reception team with the potential to contribute to the strategic running of the entire practice.

The successful candidate will demonstrate strong leadership qualities, excellent communication skills, sound judgement, and the ability to cultivate a positive, supportive workplace culture. A professional, caring attitude and the ability to remain composed in a fast-paced environment are essential.

About The House Clinics

The House Clinics is a well-established private healthcare provider committed to delivering professional, accessible, and compassionate care. We pride ourselves on creating a welcoming environment for both patients and staff, with a strong emphasis on teamwork, respect, and continuous improvement.

Responsibilities

Reception & Administration

  • Oversee the smooth running of reception and administrative operations
  • Lead, train, and monitor the Reception Team
  • Manage appointment scheduling efficiently
  • Handle patient queries and complaints professionally
  • Conduct appraisals for admin staff
  • Uphold and monitor clinic protocols
  • Produce performance and activity reports using clinic software
  • Manage procurement and stock levels

Facilities & Clinic Presentation

  • Ensure the clinic is clean, tidy, and professionally presented at all times
  • Maintain internal and external clinic presentation, including signage and leaflets
  • Ensure rooms are fully stocked (needles, spine models, leaflets)
  • Oversee maintenance of couches, chairs, and equipment
  • Liaise with the clinic cleaner to maintain standards
  • Monthly Operational Reporting

Requirements

  • Experience in a receptionist, administrative, or managerial role
  • Excellent communication and interpersonal skills with a friendly attitude
  • Strong organisational and multitasking skills
  • Ability to manage clinic processes and protocols
  • Strong problem-solving skills and ability to think on your feet
  • Proficient in Microsoft Office and telecoms systems

Full-time, Part-time, Permanent

Schedule

  • Monday to Friday
  • Weekend availability

Work Location

In person

Paid training provided, availability to start training ASAP

Job Types: Full-time, Part-time, Permanent

Pay: £30,000.00-£33,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Sick pay

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Administrative: 2 years (required)
  • Management: 1 year (required)

Work Location: In person

Expected start date: 05/01/2026