Field Services Supervisor

Salary & Benefits: £33, company car (Including personal use)

Shifts: 40 hours p/wk. working on a shift rota basis including some days, nights, weekends and bank holidays.

Location: Liverpool Field Service Area – North Wales/Cheshire/Merseyside/Lancashire- Home based with regional travel.

Training: Our induction programme will include both virtual and face to face training. This may require overnight stays at a venue depending on your location

Vetting: Here at EMS, we handle sensitive information, therefore, there is a minimum requirement that successful candidates take part in UK BPSS level vetting. Some roles may require a higher level. In addition, you will also be required to complete Serco standard vetting. Unfortunately, you will be unable to start employment with us until clearance has been awarded, so your proactive engagement is key to avoid any delay to your potential start date.

Ready to make an impact?

Serco has been contracted by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England and Wales. This service helps enforce curfews, supports rehabilitation, and enhances public safety while addressing prison overcrowding.

We are looking for a Field Service Supervisor to join our Electronic Monitoring team. You will play a key role in leading and supporting our Field Monitoring Officers, ensuring service efficiency, quality, and compliance.

This is a shift-based role covering 10am–1am on a rotating roster, including weekends and bank holidays.

You'll be entrusted to:

• Ensure that all standard operational procedures are adhered to, and that contract compliance is maintained.
• Provide effective leadership to promote and maintain good working relationships.
• People Management including Sickness Absence Management, Performance Review – 1:1, appraisals, team meetings and coaching.
• Resourcing – Reviewing and Maintaining Capacity Plans, work rotas & annual leave
• Disciplinary and grievance process management.
• Communicate effectively with the team to ensure their knowledge and understanding of business issues and process changes is current and consistent.
• Support the FSM role and provide effective cover as required.
• Manage the equipment audit process to minimise losses and ensure accuracy of data.
• Identify areas for improvement & implement change.
• Manage quality and compliance through data analysis and carrying out tasks as required by the quality management framework.
• Minimise SLA failures through data analysis and working collaboratively with colleagues to identify improvement opportunities.

Does this sound like you?

You'll be a great fit for this role if you have…

• Recognised management qualification or similar management experience.
• Performance Management Experience.
• Self-motivated and able to work on own initiative with minimal supervision
• High level of accuracy and attention to detail
• Working knowledge of the business objectives and values
• Results focused and able to manage a team of people to achieve stretching targets.
• It's essential that you have a full UK Driving Licence and at least a year of driving experience.

Discover all you need to keep growing

Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That's why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company car: A company car
• Training and development: A wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.