Retention Manager

1 week ago

London, Greater London, United Kingdom 4e79b166-109b-43ac-85c0-4a98187ca66d Full time £40,000 - £85,000 per year

Customer Retention Manager

An exciting opportunity has arisen for an experienced
Customer Retention Manager
to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a
Retention and Relationship Management Team
, ensuring retention targets are met and profitable client relationships are maintained.

About the Role

  • Lead and motivate a team focused on client retention and relationship management
  • Ensure operational excellence across the function
  • Develop and implement strategies to meet retention targets and protect market share
  • Build strong client relationships, ensuring a first-class customer experience
  • Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

  • Proven experience managing a B2B account management or retention team
  • Strong track record in delivering operational excellence
  • Experience motivating and developing teams
  • Ability to prioritise and make effective decisions

Desirable:

  • Experience in regulated markets
  • Knowledge of health insurance or employee benefits
  • B2B experience across direct and intermediary channels

Skills & Personal Qualities:

  • Target-driven with strong analytical and numeracy skills
  • Excellent leadership, communication, and influencing skills
  • Strong relationship-building and empathy
  • Resilient, organised, and able to think critically
  • Open to continuous improvement and new approaches
  • Professional, credible, and leads with integrity

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