Retail Team Member

5 days ago

Exeter EX LE, United Kingdom National Trust Full time £12,000 - £25,000 per year

**Important notice**

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Killerton, to answer their questions and help them make the most of their day.

Salary: £12.25 per hour

Contract/duration: Fixed Term Contract until 28-Feb-2026

Hours/working pattern: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:A day in the shop is like no other, filled with the surprises and something new everyday. The estate at Killerton is vast, so much to explore. We try to capture the essence of it in the shop with property produce and local Devon suppliers. With Christmas around the corner we are preparing for magical times To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing:As a member of the retail team, you'll be offering visitors help and advice with their shopping. You'll have high standards of presentation in the shop while providing excellent service to all customers.

You'll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking forWe'd love to hear from you if you're:

  • focused on giving great service to everyone you meet
  • a team player, but also happy to work on your own initiative
  • well-organised and adaptable
  • willing to learn new skills.

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary

  • Free entry to National Trust places for you, a guest and your children (under 18)

  • Rental deposit loan scheme

  • Season ticket loan

  • EV car lease scheme

  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

  • Flexible working whenever possible

  • Employee assistance programme

  • Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 28/02/26)

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