Band 3 Audiology Admin Receptionist

The Audiology Department are looking for a friendly and team focussed administrative receptionist to support the provision of adult audiology services. You will be joining a diverse and friendly team of audiologists, admin and management, who are all focussed on providing the best possible service to our patients.

We are looking for a good communicator with knowledge of patient administration systems, IT/spreadsheet skills and experience with patient facing interaction, especially with the hearing impaired. You are approachable, organised and able to deal with a varied workload both in a team and individually. As the post is 18.75 hours, this may suit someone looking to address work/life balance, prefer a varied working week or those looking for their next challenge.

Closer to central than you may think, Queen's Hospital to London Liverpool Street takes around 25 minutes by train. We strive to provide an excellent service to the patients of the Trust incorporating PRIDE values at all times. If you are enthusiastic and looking to join a friendly and progressive department, we would welcome your interest and application.

Informal enquiries should be directed to Mark Newman, Head of Audiology, Queen's Hospital. Telephone on Ext 2566 or email

To provide quality reception and administrative support to our Audiology patients and staff. Using excellent communication skills and knowledge of patient administration systems and experience with patient facing interaction to support the hearing impaired and associated clinical support team.

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and, in recognition of our progress, we've been shortlisted for Trust of the Year at the Health Service Journal Awards.

We operate from two main sites – KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on ext Further details regarding the post may be obtained by contacting the manager as per the contact details above.