Senior Claims Adjuster

This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About Great Lakes Insurance SE
As specialty provider of primary insurance services in the UK, Great Lakes London Branch ("
GLLB
") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

Great Lakes Insurance UK Limited ("
GLLS
"), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About The Role
As a Senior Claims Adjuster with US experience you will oversee complex Property, Casualty, and Transportation claims, ensuring strategic oversight and optimal outcomes. You will play a key role in maintaining delegated authority relationships, conducting audits, and collaborating with internal and external stakeholders to drive continuous improvement and excellence in claims handling.

Key Responsibilities

• Conduct regular meetings with MGAs to review claims, performance, and implement remediation plans where necessary.
• Investigate and assess referral claims from MGA and Delegated Authority partners for coverage, damages, and subrogation/contribution opportunities.
• Manage delegated authority relationships, ensuring compliance with regulatory requirements and adapting to the evolving legal landscape.
• Proactively manage claims with a strategic, total cost of claim mindset, ensuring timely and accurate reserve setting.
• Coordinate and manage external counsel and vendors to achieve optimal claim outcomes.
• Present high exposure (CAT) claims to Claims Leadership and Key Stakeholders.
• Perform audits and follow up on findings to ensure closure and compliance.
• Provide detailed analysis of claims performance and management information.
• Support underwriting and pricing through claims feedback and trend analysis.
• Represent Munich Re & Great Lakes Insurance at market meetings and networking events, promoting the company's interests.

Key Skills & Experience

• Strong knowledge of U.S. Property, Casualty, and Auto/Cargo (physical damage) claims.
• Experience managing USA Binder business and resolving TPA audit findings.
• Proven technical claims proficiency and execution of best practices.
• Ability to work independently and manage multiple priorities.
• Strong analytical, negotiation, and advocacy skills. Business acumen and collaborative mindset.

Desirable

• Familiarity with Power BI and data analysis tools.
• Understanding of regulatory requirements in the U.S. insurance market.

Qualifications And Educational Requirements

• Educated to degree level or equivalent.
• ACII or progress toward completion preferred.

About Us
You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact