Device Phone Repair Technician

1 week ago

Colwyn Bay LL EL, United Kingdom TechEdge Repairs Ltd Full time £20,000 - £30,000 per year

About Us

We are a busy and trusted independent tech repair shop based in Colwyn Bay. We pride ourselves on providing expert repairs and friendly, honest advice to our local community. We're looking for a skilled and customer-focused individual to join our team and become a key part of our growing business.

The Role

This is a varied and hands-on role perfect for a tech enthusiast who enjoys problem-solving and interacting with people. You will be responsible for repairing a wide range of electronic devices, managing sales, and helping to run the shop day-to-day.

If you have a base knowledge of repair and want to learn more then we can even provide training on new devices to help you further your tech knowledge.

Key Responsibilities

  • Technical Repairs:
  • Diagnosing, troubleshooting, and repairing mobile phones (iOS & Android).
  • Repairing tablets (e.g., screen replacements, battery swaps).
  • Repairing laptops (e.g., software issues, hardware upgrades, screen/keyboard replacement).
  • Repairing games consoles (e.g., HDMI port repairs, drive issues).
  • Sales & Customer Service:
  • Serving as the first point of contact for customers, providing a friendly and professional service.
  • Diagnosing device faults in-person and providing accurate repair quotes.
  • Managing sales of new and refurbished tech, accessories, and components.
  • Shop Operations:
  • Managing our sales channels, including creating listings, managing stock, and processing orders for shipment.
  • Actively promoting the shop's services through excellent customer service and local engagement.
  • Ensuring the shop is kept clean, tidy, and presentable at all times.
  • Assisting with stock control and other general maintenance duties as required.

About You (The Ideal Candidate)

We are looking for someone who is:

  • Experienced: You must have proven, hands-on experience in repairing mobile phones, tablets, and laptops. Experience with console repair is highly desirable.
  • Technical: You are a natural problem-solver with excellent attention to detail. Micro-soldering experience would be a significant advantage but training can be given.
  • Customer-Focused: You are friendly, patient, and able to explain complex technical issues to customers in a simple, clear way.
  • Self-Motivated: You are reliable, punctual, and able to manage your own workload effectively.
  • A Great Communicator: You have strong verbal and written skills, both for face-to-face sales and for managing online listings.
  • Passionate: You have a genuine interest in technology and are keen to learn about new devices and repair techniques.

What We Offer

  • A competitive hourly rate, negotiable based on your level of experience.
  • A fantastic work-life balance with social, daytime hours (9am-5pm, Monday-Friday).
  • No weekend or bank holiday work
  • A friendly, supportive, and independent work environment.
  • Staff discount on products and repairs.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • Employee discount
  • Free parking
  • On-site parking
  • Profit sharing
  • Store discount

Work Location: In person

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