Hurlands Hospitality Duty Manager

JOB TITLE: Hurlands Hospitality Duty Manager

Reporting to: Hurlands Hospitality Manager

About Kalm Kitchen

At Kalm Kitchen, we create outstanding, elegant weddings and events that capture imaginations and exceed expectations.

Our inventive approach to food and commitment to thoughtful customer service push creative boundaries for event catering across Surrey, Sussex, and Hampshire. We deliver inspirational, top-quality experiences with passion, creativity, and care.

Our Purpose: To exceed expectations by creating unforgettable events that our clients love.

Our Mission: To craft captivating sensory experiences through delicious food, imaginative styling, and meticulous attention to detail.

Our Vision: As a family-run and rapidly growing business, our vision is to be the first-choice caterer, trusted by leading venues, that blends delicious food, imaginative design and obsessive attention to detail with meaningful partnerships, innovative solutions, and a deep commitment to sustainability.

Our Values: We care deeply // We deliver excellence // We create with drive and dedication // We thrive sustainably.

Kalm Kitchen is now entering an exciting new phase with the launch of Kalm Club, a sub-brand designed to bring an elevated hospitality experience to selected non-wedding venues. Through Kalm Club, we will partner with forward-thinking organisations to deliver the same creativity, quality and attention to detail that define our events, but in fresh and dynamic settings.

Hurlands, a brand-new pickle and padel ball club opening in Farnham in early 2026, is one of the first venues to join this journey, offering an opportunity to shape a new chapter for the business and set the standard for future partnerships.

Role Overview

The Hospitality Duty Manager plays a central role in shaping the guest experience at Hurlands, overseeing the café-restaurant, bars and supporting the delivery of corporate events. This is a hands-on leadership position suited to someone who thrives in a dynamic environment, enjoys building strong teams and can balance exceptional service standards with commercial awareness.

The role exists to ensure that every element of the daily operation runs smoothly. You will motivate and support your team, uphold high standards of food, drink and hospitality, and take responsibility for the underlying systems that make the venue function. By championing consistency, efficiency and creativity, you'll help establish Hurlands as a destination where guests return, teams grow and revenue thrives.

This role is for a down to earth and hands on individual who is happy to sort out the small as well as the big projects. Every day will be different; you will be on the ball with bags of energy and enthusiasm. Solutions driven and practical, your administrative skills will be excellent and creative flair both innovative and on trend. You will be resourceful and have a strong understanding of up-and-coming trends across all industries.

As a member of our team, you play a critical role in driving our commitment to our environmental and social responsibilities. You will oversee the implementation of policies and practices that align with our mission statement and enhance our environmental and social footprint. You will ensure that our services not only meet client expectations but also contribute positively to the community and the environment.

Key Responsibilities

• Lead the day-to-day operation of the café, bars and restaurant spaces at Hurlands to deliver a smooth, consistent and high-quality guest experience.
• Motivate, support and develop permanent and casual team members to maintain exceptional standards of service, food presentation and professionalism.
• Manage commercial performance including labour control, waste reduction, stock levels and revenue opportunities across bars and café operations.
• Implement and uphold Kalm Kitchen's operating procedures and contribute to their ongoing refinement.
• Manage weekly operational planning including rotas, ordering, preparation schedules and event support.
• Support menu roll-outs and specials In line with agreed plans
• Empower the team to resolve guest concerns quickly and professionally, ensuring positive outcomes and brand-appropriate service.
• Support the delivery of corporate events, ensuring smooth coordination between café, bars, kitchen and event teams.
• Oversee bar service standards, ensuring product knowledge, responsible alcohol service and consistent drink quality.
• Assist with new menu launches, seasonal changes and promotional activity to boost engagement and sales.
• Maintain accurate administrative records including stock counts, wastage logs, staff performance notes and maintenance requests.
• Build positive relationships with suppliers and ensure deliveries, quality checks and returns are managed effectively.
• Lead or support recruitment, onboarding and performance management of team members.

Sustainability Strategy Development

• Develop and implement sustainability strategies that align with BCorp standards and company objectives which are relevant to your role.
• Regularly assess and report on environmental performance metrics within your department, identifying areas for improvement.

Continuous Improvement

• Identify opportunities for innovation and improvement in sustainable practices within the catering operations.
• Encourage staff feedback and suggestions to enhance our environmental and social initiatives.

Other Responsibilities

• Promote compliance within the health and safety regulations and safe working practices in line with current legislation.
• Represent Kalm Kitchen and its clients, promoting the company values to an external audience in support of growth.

Key Performance Indicators

Guest Experience

• Positive guest feedback scores

• Low number of service-related complaints

• Speed and quality of issue resolution

Operational Excellence

• Smooth daily service with minimal operational disruptions

• Compliance with Kalm Kitchen standards and procedures

• Accurate and timely completion of rotas, ordering and operational admin

Team Performance

• Staff retention and attendance rates

• Successful onboarding and training completion

• Positive team feedback and observed improvements in skills and service levels

Commercial Performance

• Labour cost kept within agreed percentage

• Stock accuracy and reduction of wastage

• Achievement of revenue targets across café, bar and events

Bar and Café Standards

• Consistent drink and food quality

• Strong product knowledge and responsible alcohol service

• Effective execution of menu launches and specials

Event Support

• Smooth coordination with event teams

• Positive event feedback related to café/bar service

Sustainability & Compliance

• Progress against sustainability goals and reduction of environmental impact

• Completion of sustainability reporting for the department

• Full compliance with health and safety requirements

Continuous Improvement

• Implementation of new ideas that improve efficiency, guest experience or cost control

• Evidence of proactive problem-solving and refinement of processes

Qualifications / Skills / Attributes

Our business adheres to core values which underpin everything we do and these values are reflected in the staff we employ. We look for positive individuals who will push themselves to continually improve, ask themselves "how can I do this better" and recognise that their status within our company is a reflection of their contribution. We seek someone who:

• Has experience in hospitality leadership or restaurant/bar management
• Has excellent communication and interpersonal skills
• Strong project management skills and ability to manage multiple projects simultaneously
• Is able to work independently and as part of a team
• Is detail-oriented and highly organised
• Is willing to be in a dynamic 'hands on' work environment
• Is an open and positive team player
• Has at least 5 years in a similar event or venue-based role
• Is positive, personable and even-tempered
• Is able to earn respect from their team by performing their role with integrity, honesty and excellence
• Is willing and able to take responsibility
• Is able to handle and work under pressure
• Is flexible and prepared to do whatever is required
• Identifies opportunities for continual improvement
• Through the effective performance of their duties, proactively contributes to the financial success of the Company

NOTE: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. This Job Description will evolve and develop over time as the company itself evolves. This evolution will be agreed with you through the company's appraisal process.

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Experience:

• Duty Manager: 1 year (required)

Work Location: In person