Branch Manager

As award-winning Travel Agents, we pride ourselves on providing unparalleled guidance and advice to ensure every holiday is nothing short of extraordinary. Whether you seek the tranquillity of a beach retreat, an action-packed adventure, a romantic getaway or a cherished family holiday, reaching your happy place is easier than ever with the help of our team of passionate and friendly experts.

We have been crafting getaways for over 60 years, inspiring Devon & Cornwall's community to visit destinations across the globe and creating cherished memories that last a lifetime. Since opening our first agency in Falmouth in 1962, we have become the region's largest independent travel agency group with 11 shops, welcoming in the community each morning. Our strive to be the best has been recognised, as we have been awarded the title of the prestigious South West Travel Agency of the Year AND the National Cruise Specialist of the Year

No destination is too near or too far and no budget is too large or too small. As members of Worldchoice, a nationwide consortium of like-minded travel professionals, we have the buying power to match high street prices and, also regularly beat internet prices. Ensuring you get the best deal on your dream holiday every time.

You'll be responsible for steering your team to success, with the full backup and support of the wider Newells Travel team. Your main focus will be delivering outstanding customer service, growing business in your local area, and developing your team to be the premier travel agency in town.

Responsibilities:

· Delivering against agreed sales targets

· Motivating, developing and guiding your team to achieve individual targets and to reach their full potential, leading the way on delivering exceptional levels of customer service

· Working with your team on their own Personal Development Plans and setting goals for progression and achievement

· Bringing creative new ideas to the table to drive business growth, including establishing and nurturing relationships with local businesses, driving virtual and in-store customer events and liaising with marketing to work on a localised marketing strategy

· Ensuring the team have exceptional product knowledge through in-house and business partner training programmes

· Driving sales of Foreign Exchange and Ancillaries to optimise the profitability of the branch

· Building and continually growing a loyal and engaged customer database

Who we're looking for:

· Previous experience managing within retail is essential

· A genuine passion for travel and it's ever changing landscape.

· A desire to embrace new customer travel trends and an understanding of the impact of Global events on how people travel.

· A tenacious, positive and driven individual with a proven track record of reaching and exceeding personal targets

· A natural leader, with the ability to inspire and motivate your team on a daily basis

· Flexibility to work within changeable or reactive situations

· Commercial awareness, with an eye for detail, opportunity and keeping up to date with competitor activity and new products in the market

· Strong communication skills – the ability to be able to adapt and communicate confidently with colleagues and customers in all situations

Benefits:

· Competitive Salary

· Incentives

· Holiday Discounts

· Educational visits

· Personal Development

This is an exciting opportunity to join an award-winning travel business, with an established reputation in the region and a fantastic, welcoming team.

Job Types: Full-time, Permanent

Pay: £26,650.00-£30,750.00 per year

Benefits:

• Company events
• Company pension
• Employee discount

Experience:

• Retail management: 3 years (required)
• Customer service: 2 years (required)
• Travel Industry: 1 year (required)

Work Location: In person