Parking Department and Complaints Officer

2 days ago

Southwark SE, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time

3 months contract with a local authority

Summary

  • To provide a high-quality back-office service within the Parking Debt and Complaints Team, supporting the Parking and Network Management department and wider council. The role involves managing complex cases at the warrant stage, handling complaints, appeals, and financial reconciliations, and liaising with external agencies to ensure effective enforcement and resolution.

Responsibilities

  • Respond to complaints, member enquiries, and appeals related to Penalty Charge Notices (PCNs) at the warrant stage.
  • Liaise with Enforcement Agents, Traffic Enforcement Centre (TEC), and local county courts.
  • Handle Statements of Truth (SOT), N244 applications, Breathing Space, and Debt Relief Orders (DRO).
  • Monitor and reconcile parking income and Enforcement Agent performance.
  • Manage correspondence and Stage 1 complaints at the Warrant of Control (WoC) stage.
  • Ensure compliance with relevant legislation, including Civil Procedure Rules (CPR) Part 75.
  • Maintain accurate records and contribute to service improvements

Experience

  • Minimum 1 year of back-office experience in Parking Services (experience in CEO or complaints handling is not essential).
  • Proven ability to manage complex enforcement and debt recovery cases.
  • Experience working with TEC, courts, and enforcement agencies is highly desirable.
  • Familiarity with parking legislation and procedures at the warrant stage.

Qualification

  • Good standard of education (GCSEs or equivalent in English and Maths).
  • Relevant training or certification in parking enforcement or local government procedures is desirable.
  • Strong IT skills, including experience with case management systems and Microsoft Office.

Additional Information

  • Working hours: 36 hours per week
  • Location: 160 Tooley Street, Southwark, Surrey, SE1 2QH, United Kingdom

The role closes on 27th October 2025, apply ASAP.

To provide a high-quality back-office service within the Parking Debt and Complaints Team, supporting the Parking and Network Management department and wider council. The role involves managing complex cases at the warrant stage, handling complaints, appeals, and financial reconciliations, and liaising with external agencies to ensure effective enforcement and resolution.

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