Current jobs related to Complaints & Resolution Officer - London, Greater London - The Guinness Partnership

  • Complaints Compliance Officer

    4 days ago

    London, Greater London, United Kingdom L&Q Full time £36,973 - £40,649 per year

    Title: Complaints Compliance OfficerContract Type: Permanent, Full time, 35 hours per weekSalary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum (Regional salary)Grade: 8Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working...

  • Resolution Officer Maintenance Services

    6 days ago

    London, Greater London, United Kingdom L&Q Full time £26,000 - £32,000 per year

    Title: Resolution Officer - Maintenance ServicesContract Type: Permanent and FTCs available, Full time, 35 hours per weekSalary: £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary) dependant on experienceReporting Office: London, Stratford or Manchester, TraffordPersona: Agile (mixture of home and office)Closing Date: Tuesday...

  • Resolution Officer Maintenance Services

    2 weeks ago

    London, Greater London, United Kingdom London & Quadrant Housing Trust Full time £28,886 - £32,881 per year

    Title: Resolution Officer - Maintenance ServicesContract Type: Permanent and FTCs available, Full time, 35 hours per weekSalary: £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary) dependant on experienceReporting Office: London, Stratford or Manchester, TraffordPersona: Agile (mixture of home and office)Closing Date: Tuesday...

  • Resolution Lead Officer

    2 weeks ago

    London, Greater London, United Kingdom Newham Council Full time £511,652 - £553,400 per year

    Job DescriptionResolution Lead Officer£42,771 - £45,750In this critical role, you won't just respond to complaints and Member enquiries, you'll play a key part in ensuring our responses are consistently high-quality, resident-focused, and aligned with our values . Working closely with colleagues, supporting the organisation to learn from feedback, improve...

  • Resolutions Team Leader

    10 hours ago

    London, Greater London, United Kingdom L&Q Full time

    Title: Resolutions Team LeaderContract Type: Permanent, Full time, 35 hours per week.Salary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum per annum (Regional salary)Grade: 08Reporting Office: London, Stratford or Manchester, TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting...

  • Complaints Officer

    4 days ago

    London, Greater London, United Kingdom Brackenberry Full time £29,014 per year

    Job Description: We are working closely alongside a Local Authority in Camden to assist with the appointment of a Complaints Officer, on a 1-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Rate of Pay: £ £29.14 per hour Summary:As a Complaints Officer, you will deliver a...

  • Complaints Officer

    1 week ago

    London, Greater London, United Kingdom YouLend Full time £50,000 - £80,000 per year

    About UsYouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base,...

  • Resolutions Team Manager

    1 week ago

    London, Greater London, United Kingdom L&Q Full time £47,920 - £54,770 per year

    Title: Resolutions Team ManagerContract Type: Permanent, Full Time, 35 hours per weekSalary: Starting from £55,270 (London salary) and from £47,920 (Regional salary) per annumReporting Office: London, Stratford or Manchester, TraffordPersona: Agile 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing...

  • Complaints Manager

    2 weeks ago

    London, Greater London, United Kingdom Saltus Full time £40,000 - £50,000 per year

    Salary up to £50,000 | Full-time | Hybrid working (2-3 days in office)IntroductionWe're seeking a Complaints Manager to join our growing compliance team. The Complaints Manager is responsible for overseeing the end-to-end complaints handling process within the organisation, ensuring all customer complaints are managed promptly, fairly, and in compliance...

  • Complaints Specialist

    41 minutes ago

    London, Greater London, United Kingdom JPMorgan Chase Full time

    Join JP Morgan Personal Investing and help us redefine customer experience in the UK financial services market. As a Complaints Specialist, you'll play a vital role in ensuring fair outcomes for our clients by managing and resolving their complaints with empathy and professionalism. This is your opportunity to make a meaningful impact, collaborate with...

Complaints & Resolution Officer

2 weeks ago

London, Greater London, United Kingdom The Guinness Partnership Full time £39,442 per year

JOB DESCRIPTION

About the role

We have an exciting opportunity for a Complaints & Resolution Officer to join the Guinness Team. This is a full time, 35 hours per week, up to 12 months fixed term contract role based at out London, Craft Court office. We are currently working to a hybrid working style.

The overall purpose of the role is to manage an allocated caseload of resident complaints within agreed timescales and quality standards.

What we are looking for

We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You will be able to demonstrate

Essential:

  • Demonstrates the Guinness Behaviours.
  • Experience handling complaints
  • Proven experience of working in a customer focused environment with a track record of delivering excellent customer service.
  • Proven experience of problem solving and effective decision making in complex situations.
  • Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led.
  • Ability to work both as an individual and as part of a team.
  • Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations.
  • Ability to analyse and interpret data and information to inform decision making.
  • Demonstrable excellent oral and written communication.
  • Good knowledge of Microsoft Office.
  • Excellent attention to detail.

Desirable:

  • Experience dealing with the Housing Ombudsman Service.
  • Relevant customer service standard qualification.
  • Experience handling complaints.

Qualifications

Essential:

  • Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher.

Desirable:

  • Academic qualifications in Housing
  • CIH Housing Practice Certificate (Level 3)

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

Please note the advertised salary includes a £4,000 Local Job Supplement that you only receive if based in our London office.

TJTGP

REEDTGP

Job Identification

12906

Job Category

Housing and Customer Services

Posting Date

11/03/2025, 03:22 AM

Apply Before

11/17/2025, 05:55 PM

Locations

Craft Court, W6 0LJ - SBHA Office

Assignment Category

Full-Time

Salary

£39,442

Recruitment Advisor

Dan Simpson