Transport Manager

2 weeks ago

Grays RM ED, United Kingdom Nova Automotive Group Full time £30,000 - £33,000 per year

Transport Manager - Automotive Repair Centre ***Opening 8th December***

Working hours for the role are Monday to Friday 8:00am-5:30pm and 1 in 4 Saturdays 8:00am-12:00pm

Benefits:

  • Competitive salary, and bonus opportunities
  • 30 days holiday
  • 1 'giving back' days paid leave per year
  • Career progression opportunities

We are seeking an experienced Transport Manager to join our brand new site in Lakeside, Essex. Working in a state of the art environment, you will be responsible for managing a team of drivers to achieve the businesses daily collection and delivery bookings.

Key responsibilities include:

  • Managing the booking diary and ensuring the daily target for collections and deliveries are met
  • Ensuring efficient route planning to maximise collections and deliveries
  • Customer contact to advise collection and delivery times
  • Ensuring the driver team communicate effectively with customers
  • Ensuring the fleet of courtesy cars are well maintained and damages caused are paid for by the customer or a claim is raised
  • Communicating with the site Manager on daily performance levels and any issues which arise
  • Ensure Excess and VAT payments are taken prior to release of vehicles
  • Providing customer repair updates via phone, email and text
  • Recruiting new drivers and ensuring training is conducted
  • Liaising with insurers and work providers on claim status's
  • Updating portals with site data and ensuring KPIs and SLAs are adhered too

Previous experience & skills:

  • Previous Transport Manager experience is essential
  • Experience using automotive bodyshop software is advantageous but full training will be provided.
  • Computer literacy is essential with experience using Adobe, Word and Excel
  • Proactive mindset, identifying and remedying issues before they arise, particularly around route planning and working around customer requirements
  • Empathetic towards differing customers needs
  • Ability to work independently and as part of a team

Having launched in February 2024, Lakeside is our 4th site in the South East, with further sites opening in 2026. With over 40 years experience in the Automotive Repair Industry, we have trusted relationships across all major UK insurance work providers and a reputation for looking after our people and our customers.

If you are a self-motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you, to join the newest bodyshop group in the UK.

Job Type: Full-time

Pay: £30,000.00-£33,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Free parking
  • Paid volunteer time

Ability to commute/relocate:

  • Grays RM20 3ED: reliably commute or plan to relocate before starting work (preferred)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Transport Manager: 3 years (preferred)

Licence/Certification:

  • UK Driving Licence (preferred)

Work Location: In person

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