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Regional Field Service Manager

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Securitas Full time £40,000 - £80,000 per year
Company Description

We're Hiring: Regional Field Service Manager - Scotland Region 

Are you a proven leader with a passion for service excellence and team development? We're looking for a Regional Field Service Manager to take charge of our operations across Scotland, driving performance, customer satisfaction, and operational efficiency. In this pivotal role, you'll lead a skilled field service team, ensure top-tier support for our customers, and play a key role in shaping our regional growth strategy.

If you're motivated by challenge, thrive in a fast-paced environment, and want to make a real impact across a dynamic region, this is your opportunity to lead from the front and elevate our service delivery across Scotland.

  •  Position Regional Field Service Manager
  • Salary: Competitive salary 
  • Location: Scotland Region 
  •  Requirements: 5+ years of experience within the Security industry.

At Securitas Technology, we're more than just a security solutions provider—we're innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. With a strong presence in the UK and worldwide, if you're looking for a rewarding career where your skills are valued and your potential is limitless, Securitas Technology is the place for you

Job Description

This position provides leadership to the service team across the defined region, within the STL GB organisation.  The focus is to execute the business plan to improve client service delivery through utilization of skills and knowledge within the regional team, and have a direct impact on our overall customer service strategy. 

This role is also an integral part of the STL Great Britain organisation, aiming to drive future growth in the SBU, and align with the market.

Responsibilities

  • Management of the Field Service team within your region.
  • Service Call effectiveness and productivity (first time fix, jobs per day).
  • Planned Maintenance effectiveness and productivity (proactive PMV management).
  • Field Service Engineer productivity, location, time management and stock management.
  • Identify team skill levels and training requirements in relation to individual training/cross skills and also to changes in product base/new product implementation.
  • Field Health and Safety training and audits.
  • Ensure revenue stream maximisation – chargeable maintenance and engineer sales leads.
  • Regular key customer contact. Attend customer sites where required to lead, assure the customer, and ensure a satisfactory resolution.
  • Review team activity reports and financial reports to determine progress and status in attaining objectives and revise objectives and plans if necessary.
  • Evaluate performance of team for meeting and driving goals and objectives. Provide feedback to individuals in recognition of positive performance, and in addressing any areas of concern.
  • Work within the STL GB matrix organisation (Sales / Operations) and in partnership with the functions (such as Finance, HR, EH&S) across the region.
  • OOH Escalation as required.
  • Other duties as assigned.
Qualifications

Essential:

  • 5+ years of experience within the Security industry.
  • Ideally, having previous experience leading a field-based team.
  • Good technical knowledge.
  • Good working knowledge of MS Outlook, Word and Excel.
  • Thorough business understanding. 
  • Align to the overall strategic vision.
  • Leadership and competency development skills.
  • Knowledge and understanding of the customer needs in the region.
  • Knowledge of appropriate national standards and regulations.
  • Commercial Acumen.
Additional Information

What We Offer

• Opportunity to work on a prestigious global account within an innovative, fast-paced team.

• Access to global career development opportunities within Securitas Technology.

• Dynamic and inclusive working environment with flexible work arrangements.

It's great to see you're considering a career with us here at Securitas Technology You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

  • Career Growth: Clear pathways from apprenticeships to leadership programs.
  • Inclusive Leadership: A culture of respect, transparency, and collaboration.
  • Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

  • Employee Networks – Safe spaces to connect and influence policies for change.
  • Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
  • Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
  • Health & Well-being Programs – Mental health support and workplace wellness.
  • Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more

Take the Next Step

Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today