Senior Manager Outsourcing Governance

Senior Manager Outsourcing Governance

Location: Bristol (Hybrid)

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

This is a FCA Certified Function role under the Senior Managers and Certification Regime (SMCR), which means that prior to commencing the role the successful candidate will need to pass Employee Screening checks and complete a 'Fit and Proper' assessment.

We give you a world of potential

Our Operational Oversight team is at the heart of ensuring that Computershare Investor Services (CIS) meets its regulatory obligations with confidence and precision — driving excellence across financial services through a strong focus on regulatory compliance and operational integrity.

This team are responsible for overseeing all regulated activities across CIS, with a core focus on maintaining a robust control framework that supports our Conduct Risk and Client Assets and Money (CASS) commitments. The team is also accountable for ensuring the ongoing compliance with operational resilience, material outsourcing and SM&CR regulations.This is a dynamic opportunity to contribute to a high-impact function that safeguards client trust and ensures regulatory excellence. If you're ready to make a difference in a collaborative, forward-thinking environment, we'd love to hear from you.

A role you will love

We're looking for a strategic and experienced governance professional to join our Operational Governance team. Reporting to the Regional Head, you'll lead oversight of key outsourced activities — including the firms material outsourcing arrangement — lead the firm's operational resilience, manage its SM&CR regime and support the production of the annual ICARA document and act as Business Information Security Officer (BISO). You'll also supervise governance across Poland, Ireland, and the Channel Islands, with a focus on Operational Resilience and SM&CR compliance.

Key responsibilities include:

• Oversee outsourcing governance and operational resilience, including service mapping, testing, and SLA reviews
• Lead SM&CR compliance through process design, training, and advisory support
• Manage risk oversight via remediation tracking, assessments, and control reviews
• Drive ICARA planning, including scenario analysis, capital requirements, and wind-down strategy
• Collaborate with senior leaders across CIS to embed regulatory best practices

This is a high-impact role for someone who thrives in a regulated environment and is passionate about embedding strong governance across complex operations.

What will you bring to the role?

To succeed in this role, you'll bring proven experience and expertise across the following areas:

• Expertise in outsourcing governance and operational resilience, including service mapping and SLA oversight
• Deep knowledge of SM&CR, with experience in compliance design and staff training
• Strong risk and control oversight, including remediation and assessment processes
• Direct involvement in ICARA planning, capital assessment, and wind-down strategy
• Skilled in stakeholder engagement and influencing at senior levels
• Excellent written and verbal communication, with confidence presenting to leadership

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit .