ICS Learning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Governance and Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. 

The objective of the ICS Governance & Control teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations.

This role is central to uplifting our risk management practices across ICS Governance & Control through targeted culture, training, and communications initiatives. The Manager will drive colleague readiness, support change adoption, and ensure consistent messaging and engagement across markets and workstreams.

How will you make an impact in this role?

• Training Development & Delivery

  • Own and develop the ICS Governance & Control training plan and calendar, ensuring alignment with milestone timelines and regulatory requirements. 
  • Collaborate with Workstream Representatives/Legal Entity Governance Teams to identify training needs.
  • Design and deliver modular, scenario-based training formats to a variety of stakeholder audiences (e.g., eLearning, instructor-led, microlearning / Various band levels etc). 
  • Ensure translation, accessibility, and Workers Council compliance for all training materials where applicable 
• Culture Strategy & Engagement
  • Co-develop and execute the our risk management culture uplift strategy for ICS, aligned with enterprise values and risk mindset goals.
  • Partner with Workstream Leads/Representatives, Legal Entity Governance Teams, and CA&C to localise cultural messaging and ensure relevance across markets.
  • Facilitate multiple forum/meetings with approved content and talking points. 
  • Launch culture/engagement check-ins to monitor sentiment, readiness, and adoption.
• Communications & Messaging
  • Develop and maintain the ICS risk management uplift communications framework, including newsletters, stakeholder updates, and leadership briefings.
  • Coordinate with enterprise teams to ensure consistency across enterprise messaging and branding. 

  • Design and manage content for the Guardian sharepoint/central reference point for ICS 

Minimum Qualifications

• Proven experience in communications, training design, or culture transformation within a regulated environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to translate complex risk and governance concepts into accessible formats.
• Familiarity with Guardian, ICS, and enterprise risk frameworks preferred.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.