client advisor

2 weeks ago

Bicester OX WD, United Kingdom The Bicester Village Shopping Collection Full time £20,000 - £25,000 per year

:

JOB DESCRIPTION

Scope

 Sell product and provide an excellent service to clients

 Be an ambassador of the brand

 Ensure that every client is treated according to the DG expectations

 Tailor the clients experience in order to elevate their experience and impression of the brand

Overview:

Key Accountabilities

 Ensure the achievement of the sales goals, enhancing and developing the business

 Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony

 Drive individual KPI goals:

  • guarantee cross and up-selling of products for all product categories available in the store
  • build long lasting relationships with the clients
  • constantly update the Client Book information and use its contents to drive business
  • contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
  • ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client

 Uphold grooming standards in accordance with the DG procedure

 Assist in merchandising and maintenance of the shop floor

 Uphold housekeeping standards in all areas of the store

 Able to maintain the visual display of the products

 Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment

 Understand and follow all company policies and procedures related to sales and service

 Ensure security awareness through client approach and service

 Perform other duties as directed

 Remain up to date on current trends

 Be engaged in social network

Responsibilities:

Knowledge of

  • Products, including Jewellery
  • Client Ceremony
  • effective sale techniques
  • store's KPIs
  • company's procedures
  • guidelines and parameters of Visual Merchandising and of the store's layout
  • how to replenish and clean the store
  • how to carry out sales transactions at the cash register
  • CRM system

Competent User in English

Passion for Social Network

Teamwork

  • Influencing and selling
  • Interpersonal skills
  • Client orientation
  • Stress tolerance
  • Adaptability

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