Senior Claims Handler

Department:
Trident

Location:
Manchester

Role:
Senior Claims Handler

The Team
We are seeking an ambitious and experienced Senior Claims Handler to join our Trident team in Manchester.

Trident is a dedicated team of pre-litigation recovery and claim specialists in the UK, providing a seamless, cost-effective service to clients seeking swift and effective claim handling and recoveries. Working in close alignment with Clyde & Co's disputes practice, the team combines deep sector knowledge with a pragmatic, commercial approach to claim handling and debt recovery.

The Role
Working in our team you will be responsible for the handling/adjustment of marine claims and pursuit of recoveries (pre-litigation only) against liable parties in the UK and globally. This is a great opportunity to get into an interesting area of marine with a successful and growing team and be part of a global organisation.

To be successful in this role it will be preferable for you to be able to demonstrate a minimum of 12 months experience in the marine/commercial insurance market. You will have strong academics preferably CII or above/degree. A strong work ethic and ability to handle a high-volume, varied complexity caseload whilst meeting deadlines/SLA's and contributing towards targets is essential.

Key Responsibilities

• Manage a portfolio of claim & recovery matters efficiently, maintaining accurate case records, correspondence, and management information to a high professional standard always aligning with client instructions, commercial objectives and regulatory requirements.
• Apply sound legal and commercial judgment to evaluate recovery opportunities, repayment proposals, and enforcement options, escalating where appropriate but always with a view to securing early resolution and minimum exposure for clients.
• Claims management. Handle end-to-end claims including new claim intake, interim advice, evidence review and settlement recommendations.
• Technical claim analysis: evaluate liability/coverage and quantum issues using policy documentation and legal principles.
• Liaise closely with insurers, brokers, internal stakeholders and external counsel.
• Uphold Trident's commitment to risk management, compliance, and ethical standards in all activities.
• Deliver a consistently high standard of client service, ensuring that communications are timely, clear, and commercially focused.
• Contribute to the continuous improvement of processes, identifying efficiencies and supporting knowledge sharing within the Trident team.

Skills And Experience

• Ideally a minimum of 12 months experience in the marine insurance market with strong technical knowledge.
• You will have strong academics preferably CII or above/degree.
• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
• Good organisational skills and ability to manage own time effectively within a fast-paced environment.
• Excellent attention to detail and customer/client service focused.
• Good negotiation skills.
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

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